Leadership Matters was on the road over President’s Day Weekend, heading south to the Small Museums Association meeting in College Park, Maryland. There, we talked about “Lessons from the Workplace: Women in the Museum.” We’ll be back next week to report on the audience reaction to issues of gender and the museum world, but in the meantime, here are some things that have captured our attention recently.
Books: Women & Power-Manifesto by Mary Beard. A short (128 pages), but blistering account of how women have been silenced throughout history. Don’t want to spend the money on the book? Here’s the backstory from the New Yorker: The Troll Slayer.
Managing People and Projects in Museums: Strategies that Work by Martha Morris. Morris rightly states that “The majority of work in museums today is project based.” So, why not combine the topics of projects, people, management, and leadership in one easily accessible book from a veteran museums studies educator? In addition to a whole chapter on museum leadership, Morris takes a deep dive into creating, managing and sustaining teams, including the team leader’s critical role.
Articles & Blogs: Not enough ethical challenges in your leadership life? Read this: The Family That Built An Empire of Pain.
#MeToo and the nonprofit sector: Vu Le is the fertile mind behind the blog, Nonprofit AF. If you’re not reading, you’ll want to make this one of your weekly must do’s. In the post we highlight here, Vu offers up his thoughts about creating safe environments for staff, volunteers, and community members. “We must examine our implicit and explicit biases,” Vu writes. “We need to confront one another and point out jokes and actions that are sexist. And we need to do our own research and read up on all these issues and not burden our women colleagues with the emotional and other labor to enlighten us.”
In this Harvard Business Review article, the fastest path to the top of an organization usually isn’t a straight shot. The authors rely on extensive research to explore why big, bodacious, and bold may feel counterintuitive sometimes, but are usually the keys to CEO success.
The Women’s Agenda is a regular shot of women’s empowerment reading from across the big pond (Australia, that is). News and research is gathered from around the globe on women in leadership, politics, business, and life.
Are Orchestras Culturally Specific? Jesse Rosen, League of American Orchestras president and CEO, recently led a discussion with four thought leaders about orchestras and cultural equity. From the intro: “While diversity, equity, and inclusion (DEI) are complex topics that require thoughtful consideration and strategic action, the concept of equity can be especially nuanced. It challenges us to fundamentally reconsider what it means for orchestras to play a constructive and responsive role in their communities—a role that acknowledges and responds to past and current inequities in the arts and in society.” Museums and other cultural institutions, take note.
Video: This video features CharityChannel’s Stephen Nill and members of the Governance Affinity Group of the Alliance of Nonprofit Management discussing their research on nonprofit board leadership. The discussion centers around a ground-breaking survey representing the second phase of research on this topic. The first phase, the widely acclaimed Voices of Board Chairs study, investigated the roles and preparation of board chairs, surveying 635 board chairs across the United States. Not only is there very little research that investigates nonprofit board chair leadership, but there is even less about other pivotal leadership roles within boards such as the officers and committee chairs.
You may think there’s not much connection between endurance running and museum leadership, but perhaps there is. Take a look at this video on how to run a 100 miles. Perhaps there are some parallels?
Sound: A big thank you to podcaster Hannah Hethmon who assembled all the museum-related podcasts in a handy link for us all: https://hhethmon.com/2017/12/31/a-complete-list-of-podcasts-for-museum-professionals/
It is a new year. Many of us made lists last week, recommitting ourselves to the “new year, new you” maxim, foregoing some things, while trying to develop healthier habits. If you’re in this mode, think about self-awareness, not just for you, but for your organization.
We’ve written a lot about self-awareness here as a grounding principle for good leadership. Being a self-aware leader means knowing yourself. That doesn’t mean knowing whether you prefer mint chocolate chip to strawberry. It’s more about knowing your strengths and weaknesses. Personality tests can help. If that idea makes your skin crawl, think of it as a way to understand your behavior rather than as a definitive description of who you are. One I’ve recently discovered is the Heart, Smarts, Guts and Luck test. It’s built for business leaders so some of the questions don’t apply to museum folk, and participating means you need to supply some personal information so if that’s not for you, there are other tests like Meyers Briggs or Predictive Index.
Self-aware leaders also check-in regularly with themselves and others. Some review the day’s activities every evening, analyzing what happened and what they might have done differently. Others review monthly. The idea is to learn–over time–how and why you make decisions. The third in this trinity is being aware of others. Whether it is your team, your department, your entire staff, as a leader, you want to build a team that’s diverse yet complementary. You can’t do that without understanding staff strengths and weaknesses. So…in a nutshell it’s about knowing yourself, improving yourself, and complementing yourself.
But…if you really want to make a difference in 2018, take that mantra and apply it to your organization. Does your museum or heritage organization know itself? Do you and the Board really understand your organization’s DNA? Do you check in regularly and review how and why major decisions are made? When the Board makes a major decision, does anyone record the reasons why? Does your organization discuss past decisions looking for similarities before finalizing new ones? Or do a few individuals decide while others look up from their cell phones and nod? And does your museum know who it is in your town, city and region?
Part of answering all those questions lies in data. If you’re not already a fan of Colleen Dilenschneider and her blog “Know Your Own Bone,” you should be. She is masterful about the how and why of data for cultural organizations. Susie Wilkening continues to conduct deep research about museum visitors and their motivations for engagement. They will teach you that data is just numbers if you don’t ask questions. And you need to ask the right questions. Too many organizations are the equivalent of data hoarders. They have numbers for everything, but can’t make meaning out of any of it.
It’s still early in what promises to be a challenging year for museums. Take the time to make change. Commit yourself to understanding your leadership DNA, as well as that of your organization, commit yourself to questioning your organizational decision-making process, and commit yourself to using data in a meaningful way. Don’t let your organization be guided by anecdote and opinion. Be a self-aware organization and know what you know.
We’ve just returned from Austin, Texas and AASLH’s annual meeting that brings history museum folks together every year in a new spot. The skies were blue, and the location in the center of the University of Texas campus beautiful. What’s not to like about sitting with coffee and colleagues in a beautifully-planted courtyard between sessions? But one of the best moments was hearing Darren Walker, President of the Ford Foundation.
This amiable, relaxed, yet powerful conversation was a tone-setter and a metaphor for the way the field has changed over the last decade. There was no lecture, no powerpoint, no white guy behind the podium. Instead Walker chatted with Dina Bailey, CEO of Mountain Top Vision, and an interviewee in our Leadership Matters book. Walker is a slight man, warm and funny, but someone who knows where true north is. His view of history is nuanced, and his approach to the human race generous. “We all romanticize and mythologize our narrative,” he said, “because we need to do that. How do we talk about the journey without demonizing the choices that were made?”
Asked what quality is needed for today’s leadership, Walker had a one-word answer: courage, adding that there are a host of disincentives to leading with courage, but because the risk now is greater than ever, now is the time to speak up, speak out, and be bold. He suggested that even 20 years ago the American narrative was more straightforward, less complex, but less honest. He sees today’s national narrative as more oppositional, making leadership difficult. “Great leadership is about bridge building,” Walker said, adding, “It’s much harder to build a bridge than a wall.”
He urged the audience to speak up and speak out. “Progress won’t be made unless we get uncomfortable. Our boards can be very comfortable with privilege and prestige.” He believes what we need from boards today is people comfortable with justice, equity, fairness, and opposition.
When Bailey asked him if museums should be neutral, Walker responded with a story, remembering when a Ford Foundation board member asked him why the Foundation supported artists making political art. Walker’s response was that art has always been political to some degree or another, and it’s naive and dishonest to believe otherwise. “Privileged people and institutions don’t like change,” he quipped, adding that privilege becomes a collective around the board table.
Walker talked about the fact that it’s possible to succeed without humility or curiosity because success insulates people from the hard reality of truth telling. He cautioned the audience that sometimes it’s necessary to engage with board members in a way that helps them realize they are speaking from privilege. “Trustees want to do right,” Walker said, “but we all bring our own bias and limitations.” He urged the audience to meet people where they are, and for museum leaders to remind their boards that they are there not just to preserve but to innovate.
One sobering note before we close. As part of the AASLH Conference we presented a panel discussion with four interviewees from our book, Women in the Museum, and just as we did at AAM, we asked the audience for a show of hands indicating who had experienced sexual harassment in the workplace. Almost the entire audience raised their hands. Nationally, one in three women experience workplace sexual harassment, and over 71-percent don’t report it. Isn’t it time the museum field took Darren Walker’s advice and stepped up, spoke out, and showed some courage in protecting and supporting its female employees?
Photo by Wyona Lynch-McWhite
We begin this week’s post with a note of hope and encouragement for our friends and colleagues at museums and heritage organizations in and around Houston, Texas. Museum leadership can be challenging in the best of times, but this disaster surely tested all of you. Our thoughts and prayers are with you, your families, and the organizations and collections you serve and protect. And for our readers, know that both AAM and AASLH have disaster advice on their web pages. In addition, AASLH is actively collecting for storm relief online and at its annual meeting that begins Wednesday. Last, if you haven’t reviewed your site disaster plan recently, now might be a good time. If there ever were a metaphor for what leaders do, it’s a disaster plan. Leaders always need to be prepared for whatever comes next.
This week my organization spent time discussing issues of gender in order to prepare the community to support transgender and gender non-conforming students. We were lucky enough to have Mb Duckett Ireland, Choate School’s Diversity Education Chair speak to us. Late in the talk Mb dropped a line about intention versus impact. It stuck with me, and I thought about it the rest of the week.
There are so many moments when leaders intend one thing, and the result is the opposite. If you asked me to sum up everything I’ve read about intention vs. impact since Mb’s talk, it would be: It’s not about you; it’s about the person you’re talking to.
Too often we assume that positions of leadership automatically confer brains, kindness and respect. Sadly, as all of us who’ve worked for lousy leaders know, there’s nothing automatic about it. But back to intent vs. impact. Imagine, you are a museum leader, and you make a comment to a staff member. You mean it in a jovial, friendly way, but as soon as the words are out of your mouth, you realize something’s happening. And it’s not good. What do you do? Well, too often we retreat, we try to pretend whatever happened didn’t happen and move through the rest of the day. And if we’re confronted with what happened, we rarely sit right down in the space that makes us uncomfortable and say, holy smokes I was rude. We don’t engage because it’s uncomfortable to say “I messed up,” and because we’re afraid of making a bad situation worse.
One of the things the privileged (and all of us who are leaders, and therefore deciders occupy a place of privilege to a greater or lesser degree) don’t seem to realize is that tiny comments, assumptions, jokes and judgments aggregate. And it really doesn’t matter if you were “just trying to be funny” if on the receiving end it’s not funny but hurtful. Your intentions may be good, but your impact biased. And it’s your impact that packs a punch especially when later instead of apologizing you try to explain you’re not a misogynist or a racist or both.
As leaders we not only provide the vision and roadmap for our organizations, we model a way of being. Acknowledging that staff members have different identities, and working to create equitable workspaces is something all museum leaders need to do. We all mess up occasionally. When that happens do what needs to be done: Admit your mistake; connect with the person you’ve hurt or offended; reach out. You’ll find you build a team not a hierarchy.
It’s May, so it’s time for the the American Alliance of Museums–AAM for short–annual meeting in St. Louis. Anne and I are lucky enough to not only be going, but we’re also proud to be part of a discussion based on our forthcoming book, Women in the Museum: Lessons from the Workplace (Routledge, 2017) Our session, “Workplace Confidential: Museum Women Talk Gender Equity,” takes place Monday morning, May 8, in Room 127, America’s Center, where we’ll be joined by Kaywin Feldman from MIA, Jessica Phillips from Fraunces Tavern Museum, Ilene Frank from the Connecticut Historical Society, and Wyona Lynch-McWhite, VP at the Arts Consulting Group. All four women were interviewed or contributed to our book, and have plenty to say about gender equity. This isn’t for women only. It’s a session for everyone interested in an equitable workplace. We hope to see you there!
Our session is part of AAM’s Career Management track, so if you’re coming to the meeting and searching for other programs like this, try looking under “Management and Administration” as well. And don’t forget the “Museum Directors” track. You don’t have to be a director to attend those sessions. Altogether there are over 30 sessions related to leadership. There’s even one on failure as in the famous Samuel Becket line “Ever tried. Ever failed. No matter. Try Again. Fail again. Fail better.”
Anne’s facilitating a leadership discussion in the CEO Roundtable on Monday, 3-5 pm, in Landmark 4 at the Marriott St. Louis Grand. She’ll be sharing the Layers Leadership, a recent outcome of work by museums, libraries and archives as part of the IMLS-funded NexusLab project. If you’re interested in talking about the varying leadership roles one plays and their attendant challenges, skills and outcomes, stop by Anne’s table.
If you prefer a smaller discussion format, we will also be part of the Peer Mentoring Roundtables for Emerging and Career Professionals on Tuesday, May 9, from 11:45 – 1:45 in the Expo Hall. This event offers 23 tables with smart, experienced folks, along with colleagues, friends and mentors, ready to talk about everything from resume tips to mentorship, to aligning career and organizational goals. We’ll be at table 12, ready to talk about Self-awareness, Career Planning, and Mentoring as Part of the Leadership Learning Curve.
We hope you’ll drop by the Open Forum on Diversity, Equity, Accessibility and Inclusion on Tuesday morning, 9-11 am, where we’ll be representing GEMM — Gender Equity in Museums Movement. We’ll have the 5 Things You Need to Know tip sheets on leadership, salary negotiation and networking, along with other GEMM materials!
The annual meeting can be overwhelming so use your travel time to identify where you want to go and what you want to do. (If you arrive by Sunday morning, AAM runs an intro session from 9-11 am in the America’s Center.) Make sure to divide your time between career building–that’s for you, and idea building–which you may discover in sessions you select or in visits to St. Louis’s museums, galleries, zoo and botanical garden–and network building–that’s for you and your organization. It will be another year before you’re in a place with so many museum folk so make the most of it.
In the meantime, channel your inner Judy Garland (Meet Me in St. Louis). We hope to see you there.
Joan Baldwin & Anne Ackerson
Imagine this: You’re in a planning meeting. The discussion is momentarily rich, the whiteboard populated with words, phrases, and ideas. In the middle of it all, someone says, “But we can’t do that. We’ve always done it this way.” We’ve all heard it. It’s frequently offered, usually without malice, as if a higher being had just parted the clouds and offered your organization a sign that says DON’T CHANGE ANYTHING.
We know–even the person who uses the phrase knows–that past successes don’t predict the future especially in a world as lightning fast as ours. Yet museums and heritage organizations persist in trotting out the same programs in the same way, year after year. They resemble a virus. You’ve had it before, you’ve got it again.
Through the magic of Google I learned that Grace Murray Hopper (1906-1992), a pioneer computer scientist with a PhD in math from Yale, was the first person to point out how dangerous that phrase is. In 1976 she wrote, “On the future of data processing, the most dangerous phrase a DP manager can use is “We’ve always done it that way.” Hopper was a rear admiral in the Navy so she understood what it means to work in a tradition-bound organization although the clock in her office ran counter-clockwise if that tells you anything. Admittedly, Hopper is a total aside; she’s here to point out that if a woman in a highly-regulated, hierarchical, hide-bound organization can think like that, you can too.
But what if–even if you don’t like the scheduled program or event–it’s a crowd pleaser? Should you change something that’s a cash cow just for the sake of change? The New York City Ballet doesn’t say “Let’s skip the Nutcracker this year. It will be more fun to do something modern during the holidays.” And you shouldn’t skip your metaphorical Nutcracker either. But you can change the process and the way you plan. Just doing that is a big step towards changing your organizational culture. And as a leader, remember, resistance to change isn’t irrational. Often these events come at the busiest time of year when staff is already stressed, and may (rightly) feel if it “ain’t” broke why fix it?
So here are some thoughts, (in no particular order), about breaking out of the we’ve-always-done-it-that-way loop.
- Don’t let discussion end when the WADITW phrase is uttered. Ask the person to explain how and why the old way is still better. Keep talking.
- If you want to depersonalize discussion, ask a staff member to play the devil’s advocate at the start of the meeting, arguing the counter-intuitive position for the group.
- Ask everyone to finish the phrase, “But what if we….” in relation to the project, program or event.
- Build a post-mortem into all your events, programs and projects. Allow staff to evaluate while it’s fresh in their minds, and lay out possible changes for the coming year—or scrap the whole thing.
- Don’t let this become a Millennial versus Boomer problem. Younger staff don’t advocate change because they’re young. They advocate change because they look at problems differently. That’s what Boomers did in the ’70’s. Now it’s someone else’s turn.
- Listen. Really, really listen especially to the folks who are on the front lines of whatever event you’re evaluating.
Strong organizations grow. They grow by adapting, and adaptation happens intentionally. Repetitive behavior stunts growth. That’s not what your organization needs. Be the mold-breaker. Channel your inner Grace Murray Hopper and set the clock going the other way.
This seems to be the season for strategic planning. Everyone wants a strategic plan. Or they want to revise the one they’ve already got. Maybe it’s because I live in Connecticut, which, if the legislature has its way, may soon be the only left-leaning state with no support for the arts and humanities. As a result, Connecticut arts and heritage organizations are scrambling to utilize dollars on the table, and many are turning to strategic planning. And that’s not a bad thing. Anything to keep the wolf from the door.
All organizations should plan, and more importantly, they should be comfortable with the planning process. Planning should be one of those things that just happens like bill paying, snow removal, or checking the temperature in collections storage. You just do it. Here’s what’s worrisome though. So much of strategic planning starts with the big-picture questions–the organizational equivalent of where do you see yourself in five years? And frequently those questions devolve into discussions about what an organization does or could do. In the end, that results in actions defining character and even mission, not the other way around.
What if museum leaders, and the legions of consultants who assist with the strategic planning process, asked why first? Why do we do what we do? And, perhaps more importantly, what does your organization stand for? Imagine you’re waiting outside your state senator’s office. His aide tells you his appointment with the local food bank is running over. Can you wait? Of course you can, but what are you going to say about work in a heritage or arts organization that matters as much as feeding the poor? Few of us would choose knowing why our communities are the way they are over three square meals a day. Yet understanding how our communities develop informs every decision we make today. A broad and nuanced view makes us better citizens. Isn’t that important?
If you’re asked who would miss your organization if it closed its doors 60 days from now, what would your answer be? Would it be families who come to the children’s after-school program your art museum runs, or residents who access the oral history project led by your historical society or would your answer be WHY you do those things? You run the after-school program because you believe all children need to see and make art. You run the oral history program because new residents, and those who’ve been in a community for decades, need to share and understand the choice they made in moving to your city or neighborhood. Asking the why question helps align beliefs.
So here is a short list of things to keep in mind if your spring to-do list includes the proverbial strategic plan:
- Does your organization have a shared values statement? If not, make one. A values statement is a governor on organizational action in the same way a collections policy limits what you collect.
- If you are a board member, ask yourself if you’re still passionate about the heritage or arts organization you serve. Are you a board member out of duty, habit or love?
- If you are a staff person, do you understand and believe in your organization’s values? Can you articulate how your program or department upholds those values?
- Many of us enter the museum world because things intrigue us— photographs or film, textiles or 18th-century high chests, landscape design or stained glass. As our careers move forward we find ourselves distanced from things, managing people and programs instead. Ask yourself why the museum field matters to you now. Why should it matter to your state legislator?
- Last, find the why in your work. Join your colleagues in making it matter. Life will be better and your planning process will go smoothly.
Tell us how you differentiate the how from the why at your museum or heritage organization.