Passion for Work?

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Guest Blogger:  Kimberly Boice

Passion. noun \ˈpa-shən\: a strong liking or desire for or devotion to some activity, object, or concept.*

If you’re lucky, you possess some amount of passion for your work.  The brain surgeon enjoys the challenge of human physiology, the teacher seeks to nurture curiosity, the museum curator aims to preserve that precious artifact.  Passion is the catalyst that makes many people push themselves a bit farther to ensure that the patient is well, that the person understands, or that the object is accessible.  It’s a privilege to feel strongly about one’s work and we should count ourselves lucky.

Many of us pursued a career in the museum field because we want to make a difference in how the general public learns and perceives history, science, art or some amazing combination of all those subjects.  Our passion drives us to work late into the night, early in the morning, while off-duty, and for relatively little money or benefits. We somehow continue to do more things with fewer and fewer resources because we’re creative, caring people who possess a deep passion for our work and how it impacts the people who benefit from it.  

Most days I love my work as a museum educator and I believe it’s apparent in what I produce. Yet supervisors, family, and friends remind me I’m fortunate to have my job as if I were unaware of the fact.  They believe that we chose a career in this field knowing salaries often remain low for the majority of workers while many positions require experience beyond a four-year college degree and therefore larger debt.  Although they are not wholly wrong, we have worked hard to achieve what we have. Passion does not pay the bills, nor does it make us immune to the hardships and complexities of day-to-day tasks. If anything, the emotional ties to the job make many of us endure on fumes for longer than we should, threatening to jeopardize our mental and physical health. Add to this strain, the fear of retribution in the workplace and the larger museum community for being too vocal about legitimate hardships and it’s no surprise that some choose to pursue alternative careers.

So where does all this leave us?  Honestly, I don’t know. Of course, finding yourself entirely burnt-out and/or in a toxic work environment is not good for anyone. You must decide if leaving the situation is a viable option for you and what that means in the short and long-term: can you relocate to a similar job elsewhere?  Do you attempt to reinvent yourself for another type of work? Will returning to school make you the best hire? Should you take that promotion? Will you be the change you seek or simply suffer until retirement? How do you retain passion for the work while maintaining a good work/life balance?  Is the passion enough to sustain you?                    

*Source: Merriam-Webster dictionary online, 12 March 2018

Kimberly Boice has worked professionally as a museum educator at an historic site since July 2003, although she began volunteering in the museum field as a teenager.  Her passion for interpreting history often finds her working nights and weekends at her site and elsewhere, serving on committees and boards, and coordinating learning weekends for her fellow history enthusiasts as Mrs. Boice’s Historie Academie.

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Museums = the Labor of Love? Not Quite

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Once again we find ourselves responding to an Alliance Labs post, this one titled The Labor of Love: Revaluing Museum Work, written by Emma Boast and Maddie Mott, and originally published on Medium, December 20, 2017 and republished by Alliance Labs this week. Here goes:

Dear Emma & Maddie:

Your article could be summed up in one sentence: Too often museums and heritage organizations put staff last, not first.  Leadership Matters is filled with pleas to boards and museum leaders to recognize the value of human capital. We’ve said it at least once a month for 36 months. It’s not buildings or collections that drive museums, it’s people.

A lot has happened since you originally wrote your piece. It’s odd to think that something written 15 months ago can already be,  if not out of date, then out of context. Today the world of work is beset with questions of #MeToo and sexual harassment, yet many things–particularly as they relate to women and work–are unchanged. If you need evidence for that, know that in 1974 a group of women known as the Women’s Caucus approached AAM with a list of grievances. With the exception of more women in museum leadership, most of the Caucus’s complaints are as true today as they were 44 years ago. And it is this Groundhog Day-quality of trying to make change at 35,000-plus organizations that is daunting. Museum employment is shackled by a legacy of gender inequity coupled with largely invisible race and class barriers.

But back to your piece. First, a caution about comparing museum work with academia. If by academia you mean a teaching position in a two or four-year institution, there are disgruntled overeducated employees in both sectors; however, the Bureau of Labor Statistics (BLS) tells us that, as of May 2016, there were 1.3 million postsecondary teachers at U.S. colleges/universities, professional schools, and junior/community colleges earning a median salary of $75,430.  Among curators in museums and other institutions where education requirements and job responsibilities are similar (if not often the same) to postsecondary teachers, the BLS 2016 employment number stood at 11,170, earning a median salary of $58,910. While it’s common knowledge, particularly at big universities, that adjuncts are the indentured servants of the academic world, contrasting museums and academia isn’t an apples to apples comparison. And don’t forget that many postsecondary teachers are unionized — that can make a big salary/benefits difference.

Second, your comments on advancement: If you yearn to be a curator, and in fact become one, what does advancement look like? Might it mean moving to a leadership position where ultimately you manage people rather than care for things? Or does it mean moving to a larger organization where you manage a more dynamic collection as well as staff?

One thing we’ve tried to point out on these pages is that in a small field where, to date, an advanced degree is the ticket for admission, moving up frequently means a leadership position which many museum professionals are ill-prepared for. But perhaps the point is advancement means different things in different parts of the museum job sector. If you want to be an ED, the path is pretty clear; you hop scotch your way from smaller to bigger. But if you’re a curator or an educator, there is likely to be a fork in the road, where you decide whether advancement is more important than what brought you to the field in the beginning. Finally, is zig-zagging up the ladder as much of a problem for museum professionals as organizations failing to provide even the most minimal professional development opportunities? We think the answer is no. All staff need professional development.

Third, we fundamentally disagree with the notion that change can’t happen piecemeal–that no single museum can make change alone. In fact, that IS how it’s happening. Individual museums with forward-thinking leaders and boards create workplaces where employees prosper. As a result, those institutions flourish. Museums that pay pitiful wages, offer no benefits, and make serving on a jury easier than going on maternity leave, don’t attract and retain creative, driven staff. They do the opposite.

We support the changes you call for: eliminating degree requirements, investing in existing workers, and helping with work/life balance, but it’s hard to believe that two 21st-century women left closing the gender pay gap out of the equation. It’s a pervasive and ongoing problem, affecting all women, but women of color, and queer and transgender women disproportionately. Until the museum field pays its staff equitable and living wages, this will always be a job sector known for its lack of diversity and its abundance of quit-lit. Last, we believe that AAM Accreditation and AASLH StEPs should require their member organizations demonstrate they not only have HR policies, but how complaints and harassment are handled.

Thank you and Alliance Labs for keeping this conversation going. It is an important one. For the second time in less than a month, we’ll close by asking: Isn’t it time for a wage summit that would bring together big thinkers from inside and outside the museum field to tackle this problem?

Joan Baldwin

 


What’s Missing From “7 Factors That Drive Museum Wages Down”?

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As people who’ve written and spoken about the museum pay crisis since 2012, Leadership Matters was heartened to read 7 Factors That Drive Museum Wages Down. Written by Michael Holland, it was wonderful to see such an important topic addressed by a forum like Alliance Labs since by inference it carries AAM’s blessing. But that was before we read the article. In our opinion, Holland skipped a few key points. And judging from some of the 20-plus comments, one of which was ours, we weren’t alone. So here’s our response:

1: Gender inequity and the pay gap failed to make Holland’s list. In some ways this isn’t a surprise. Michael Holland is male, and by his own admission, he frequently works for large, well-endowed museums so maybe he hasn’t encountered the gender pay gap? Maybe he doesn’t know that many women doing work similar to his (exhibit design)–not to mention the traditionally female bastions of museum education or event planning– will not make as much as he did in 2017 until April 10 of this year? Maybe he doesn’t understand that according to the Bureau of Labor Statistics the museum field is 46.7-percent female, and that when a field slips down the pink collar slope it’s not a good thing?

2. While Holland lists the “Spousal Income Subsidy” as a way the field depends on hiring people who bring along a second income, he never explores what that means. Whether it’s an employee with a hedge fund spouse or an employee with a trust fund, the need for a second income frequently acts as a class and race barrier. Is it any wonder the museum workforce has a diversity problem? 

3. He addressed the question of a burgeoning number of museum studies programs, offering both undergraduate and graduate training, and the resulting glut of too many inexperienced candidates desperate for employment, but he doesn’t mention these programs are costly, and that many emerging professionals begin their working careers with educational debt that’s the equivalent of a mortgage. And yet we work in a field that tells people if you don’t have a master’s degree, you can’t come to the party.

4. This is a corollary to #3. Holland makes passing reference to unpaid internships. (It appears he’s not a fan.) But he never addresses the damage done by an expensive graduate school education, followed by a series of unpaid or poorly paid internships, meaning that someone could be “in the field” for four years or so before finding a salaried position. And that’s if they’re lucky.

Don’t get us wrong. We’re glad Holland wrote his article, glad to see it published by Alliance Labs, and glad to see it debated and questioned in the Comments. Sometimes it’s depressing being the broken record yammering about gender, pay equity, poor pay, and lousy leadership every week. So–in the tradition of Leadership Matters–where we believe we can all make change, here are some things that might help the museum salary crisis.

For individuals, and women especially: Don’t take a job without negotiating. Use the GEMM (Gender Equity in Museums) 5 Things You Need to Know About Salary Negotiations tip sheet. And for goodness sake look at MIT’s Living Wage Calculator to make sure you can afford to live (really live) on what you’re being offered. If you’re already working in a position you enjoy, when your annual review rolls around, don’t forget to ask for a raise. Again, there’s a 5 Things Tip Sheet for that.

For organizations and directors: Work with your board to make sure it understands the value of your museum’s human resources. People matter. Make sure you and your board know what it costs to live in your community. Make sure the board understands the cost of a churning staff, the time it takes new staff to get up to speed, the resulting loss of institutional momentum and organizational knowledge when someone leaves, and the damage done when a team is disrupted.

Solve your wage equity problem first. Do men at your organization make more than women? Do white women make more than women of color?

If you’re faced with the you-can’t-get-blood-from-a-stone argument, make an effort to put all the other pieces in place to support staff–HR support, equitable benefits, paid time off, maternity/paternity leave, even housing if that’s available. When was the last time you reviewed your personnel policy? Make sure new applicants know the work you’ve done around wages and benefits.

For regional and national museum service organizations: Isn’t it time for a wage summit that would bring together big thinkers from inside and outside the field to tackle this problem?

Joan Baldwin


Talking About Gender @ the Small Museum Association Meeting

SMA Table Discussion

This week Leadership Matters spoke on Women in the Museum at the Small Museum Association conference in College Park, MD. Actually we did less talking and more listening. While women in the museum workforce are often acutely aware of inequities–whether compensation, promotion, mentoring–they consistently battle boards, HR departments and museum leadership who act as though gender equity isn’t a problem or at least not a problem they need to devote time to.

Because we believe we are all change makers, we asked our audience to break into groups and respond to questions about how their own organizations advance gender equity. What followed was a lively discussion. When groups reported out, three topics predominated: salary inequity, salary negotiation, and the ever-present issues of childcare and the workplace.

In no particular order, here are some things that struck us:

  • Museum women still fail to negotiate and they consistently underestimate their abilities. We know that failing to possess all the qualifications for a particular job does not stop men from applying, but it does stop women. Moreover, we know that in the world of work 57-percent of men negotiate for their first salary versus 5-percent of women. Men attribute their success to themselves; women attribute their success to others or a lucky break.
  • Even without a transparent salary scale or salary bands, it’s an open secret that many museum salaries border on the unlivable. This is why it’s important to believe in your own worth, to use the Living Wage calculator, and to negotiate from the beginning.
  • Women still shoulder the bulk of housework and childcare. This complicates their work life so that it becomes a ridiculous and ongoing internal struggle about how to negotiate parenthood and career. This complicated struggle causes women to delay career advancement in order to get past the early childhood years.
  • We aren’t always each other’s biggest supporters, as women or as humans. Most women in our audience recognized the importance of both mentoring and a personal posse or kitchen cabinet. (Those are friends and colleagues who listen to you, but are clear-eyed enough to tell you when you’re wrong or you’re behaving like a jerk.) But few could point to bosses or boards who acknowledge gender issues–not to mention gender complicated by race and gender identity–as a career impediment.

If you are a museum leader or worker is gender equity your problem? You bet it is. Your colleagues, your team, your department and your organization are your problem. You don’t get to wring your hands and moan about the lack of diversity in the museum workforce when you’re not actively working to raise salaries so museum workers don’t need well-off partners or parents to make ends meet. You don’t get to pontificate about how important it is for museums to engage with their communities if you fail to acknowledge the very real and complex issues of 46.7-percent of your workforce. And you don’t get to whine about millennials and their attitudes toward work if you aren’t actively mentoring, guiding and advising the next generation.

Stellar organizations are value driven organizations. They put the most diverse group at the table they can, and treat staff as equitably as possible. Museum workers who are treated equitably are happy, and happy humans are creative humans. What organization doesn’t want that?

Joan Baldwin

 

 

 


The Silent Treatment (and what to do about it)

Silent Treatment

Before we begin this week, let me express our profound sadness in light of the Berkshire Museum agreement with the Massachusetts Attorney General’s office. While it is wonderful that Norman Rockwell’s Shuffleton’s Barbershop will remain in the public domain, the decision seems to leave the door open for any museum to use its collection as a trust fund. If a board expresses fundraising fatigue or fear that a major campaign will not make its goal, it can always look for something to sell. So those of you who are museum leaders, think carefully about how you will respond when a board member’s response to a big capital expense is, “Can’t we just sell our Frederick Church painting?” What will you say? Is referencing AAM’s ethical standards enough? Was it ever enough? Or was it the last leftover from the age of museum patriarchy and gentle person’s agreements?

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Apart from deaccessioning, we wanted to talk about executive directors who don’t use their words. We’ve written here about directors who can’t stop talking, but this is the opposite. To be clear, this isn’t a judgement on personality. Some directors are not Chatty Cathys. This is about leaders using silence with negative effects.

Think that doesn’t happen? Were you never in middle school or worse in a relationship where someone stopped speaking to you? This is the workplace equivalent of that. Sometimes this happens when new leaders worry about separating emotions from words. They don’t want to yell. Women, in particular, don’t want to yell because studies show us that an angry woman at work is judged much more harshly than an angry man. As a result, they don’t say anything. Or worse, a leader approaches staff weeks after something went badly, and by then it’s too late.

So silence is used to guard against anger and emotion, but there are also leaders who use silence to ostracize staff. They forget to tell them things; they don’t read weekly reports or share important news. As a result, staff find it increasingly hard to complete tasks because museum workplaces run on information. If a major benefactor is waffling, but no one tells you; if there are four candidates for the curator’s position not three, and so on. Incomplete tasks mean poor progress for individuals, departments and museums as a whole.

But for a staff member who tries to explain what’s going on, silence is a deviously tricky weapon. It is after all a sin of omission. No one yelled at you, no one’s overtly hurt you, so what’s the big deal? In fact, silence, coupled with ostracism is the polite form of workplace bullying, and far more common than bullying itself. A 2014 survey by the University of British Columbia of American workers, found that ostracism is far more common (71%) than harassment which was experienced by only 29%.

So what should you do?

  1. Marshal your facts. Are you the only one who’s being left out and not spoken to? Admittedly, it’s cold comfort, but at least it’s not you.
  2. Is there a work colleague you can speak with who might shed some light on your departmental or museum work culture? Are you not being spoken to because you’re not being noticed or is it more deliberate than that?
  3. Is this something only you notice or has your work colleague observed it too? If not, don’t think you’re being gaslighted. Your work experience may not be theirs.
  4. Channel your inner Michelle Obama and “When they go low, you go high.” Put your game face on. Stay positive in public. Be prepared. Speak up when you know something. Don’t let ostracism and silence lead you to doubt yourself. That said, keep a log describing when and how the silent treatment occurred.
  5. The last, and the hardest step is to confront the person. If it’s your ED, you may want to go to HR first, but don’t be surprised if you don’t get much of a reaction. HR sometimes doesn’t realize how hard the silent treatment can be. If it’s a co-worker who’s shut you out, be prepared for the fact that she may not admit what’s happened. Plan, but don’t script your conversation, and make sure your goal is to come away with a resolution.

It’s February. If there ever was a month where we need our words, it’s this one. Use them. Communication builds trust, trust builds loyalty. Together they create a hothouse of creativity and a happy staff.

Joan Baldwin


5 Pieces of Advice for When You’re Not the Official Leader

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This is a letter to museum folk who are not leaders. It’s a letter to those of you who work on teams, in departments of one or many, who carry out the hopes and dreams of someone else. It’s also a bit of an apology. Many writers, bloggers and TedTalkers describe leading from anywhere. They write (and talk) as if leading from the back of the room were the easiest thing in the world. We’ve even been guilty of saying it a few times here.

While we believe it’s possible to always behave like a leader, we want to acknowledge the difficulty of having responsibility–sometimes huge responsibility–but no authority. And we want to note that in the world of bad museum leadership, a position that is all responsibility and no authority, particularly topped with gender and generational differences, is its own special hell.

What’s the difference between authority and responsibility? A person with authority is someone who has the power, resources or status to get stuff done. An individual with more responsibility than authority is a person who bears the consequences of someone else’s actions. Most leaders wear both hats, and it’s a tricky business. Understanding that leadership is about interdependence not authority is something it takes new museum directors time to figure out. While they learn, their staff sometimes suffers. What should you do to maintain your sanity if you work for someone who believes being a museum director is about making her staff carry out her wishes? Well you could quit, but let’s suppose you don’t want to.

  1. Don’t get caught in the blame game: It’s easy to lash out when you feel powerless, and to be honest, it sometimes makes you feel better. Save the sassy comments for after work with friends you trust. Instead, figure out whether you can move forward with whatever you’re charged with on your own. Make sure you understand your own behavior: Are you someone who needs the metaphorical gold sticker to know you’re doing a good job? In other words, do you really need the ED or does talking to her just make you feel better?
  2. Your ED, supervisor, board won’t listen to you: Look around. Who are they  listening to? What qualities do the people being heard have? Can you do what they do? Have you been clear about what it is you need, and more importantly, the consequences if you don’t get it?
  3. You are totally overwhelmed by the 8 million things you’ve been asked to do, none of which were even remotely on your radar in grad school, nor do they even have much to do with American material culture which is why you got a master’s degree in the first place: Break your list into parts. Pick off the low hanging fruit before moving to something more complex. Don’t be the lone ranger. Work with your team or colleagues to conquer what’s more difficult, and then be the person who brings in something delectable to celebrate and say thank you.
  4. Working with your colleagues has all the appeal of a middle school group project. Once again, you feel like you’re carrying the weakest member of the team. And sometimes you will be, but don’t assume everyone approaches work like you do. Try and figure out your colleague’s work styles and play to their strengths. Whoever coined the phrase “You get more bees with honey than vinegar,” was not kidding.
  5. If one more person tells you that you’ll understand whatever it is when you’ve got more experience or takes your idea, rephrases it and gets all the credit, you’re going to scream. You know your own work culture best, but if smiling and suffering silently has gotten you no where, you can challenge people. Be polite, but prove you know what you’re talking about. Remember the first step in getting woke is getting woke. And perhaps, most importantly, if you see this happening to another colleague, step in and help her out.

So…we’re not saying it’s easy, and we are here to acknowledge that in the course of every museum career you will encounter weak or authoritarian leadership. But don’t let it stop you. Keep a list of your successes and read it over when you’re having a dark day. Use your words. No ED can intuit what’s going on in your head. Be clear about the challenges and risks you see ahead, and ask for help. When you talk to your ED, make it about work, not about your unhappiness. Don’t wait for permission for every single step. Have a plan for the project ahead, get it approved, and move forward.

Tell us how you deal with the authority/responsibility dilemma.

Joan Baldwin


Looking Forward: Leadership Matters’ Wishes for 2018

2018

Happy New Year to everyone. We’d like to begin by thanking all of you, longtime readers and those who’ve just discovered us for your support, passion, and encouragement. Know you’re in good company. Leadership Matters had nearly 50,000 views in 2017–not our best year, that was 2016–but we’ll take it. While most of our readers come from the United States, people from 124 countries read this blog which tells us that questions and issues regarding museum leadership are universal. Our regular readers, garnered from WordPress, Instagram, and Facebook number 1,200. Building on 2016’s unbelievably popular post, Museums and the Salary Conundrum, 2017’s most read post was Are Low Museum Salaries Just a Money Problem? It seems there’s a theme here.

So now, suddenly, it’s a new year, and in a spirit of hope, here are our wishes–a baker’s dozen–for 2018.

  • Museums develop and use equity and diversity policies to guide recruitment and conduct. AAM requires equity and diversity policies for all Accredited museums. AASLH requires equity and diversity policies as a StEPs standard. Need some help to jumpstart policy development? The Association of Science and Technology Centers’ Diversity Toolkit can be the place to start.
  • That museums stop kicking the can down the road and address the wage gap now. You’ll find good information at the Gender Equity in Museums Movement (GEMM) website.
  • More resource pooling or institutional merging among museums across discipline and geographic boundaries to increase impact and strengthen sustainability. Here’s a good starting resource from AAM.
  • That museums remember that empathy isn’t just for the visiting public; it belongs in the workplace and boardroom too. The Empathetic Museum’s Maturity Model is a self-assessment that can help your institution better reflect and represent the values of their communities.
  • Museums become recognized leaders in workplace reform, emphasizing workers and volunteers as valuable and valued human assets. Looking for ways to begin difficult conversations at work around equity, diversity, inclusivity? This article may help. 
  • That museums remember that no matter how carefully they construct their public face, boards, staff, and volunteers need to check bias at the door, and work to create open, authentic environments. Here’s a playlist of TED talks to share at work.
  • Museums lead the way for nonprofits by becoming places where women DON’T experience sexual harassment. That means supporting women not just punishing men. Need some support? This one-pager from 9-5 might help.
  • Museums lead the nonprofit world in board education and development.
  • All museums articulate their organizational values and figure out tangible ways to live by them….every day. Doing so will keep them agile and responsive.  The resources here and here will get you thinking about organizational culture and values.
  • Museum boards commit to sharpening their governance knowledge; museum staff commit to sharpening their creative edge.  Together, boards and staff commit their museums to becoming active and transparent learning organizations. What will you do to create the change that will make 2018 better? 
  • Museums emphasize building endowment as a key strategy leading to long-term financial stability.  Coupled with community building grounded in a dynamic and relevant mission, the result is a museum at its most resilient in the face of economic and social change. This article from the Nonprofit Quarterly offers an excellent overview about what an endowment is and underscores the importance of organizational commitment to building and maintaining one.
  • Museums make time to hit pause, to plan, to think big, fight mediocrity and encourage community engagement. Consider how you will nourish creativity among your staff.  
  • Museums commit to an open, fair, equitable hiring process; that they cease posting jobs without posting salaries, and that they stop insisting on a graduate degree for every position. Nicole Ivy’s article starts the conversation.

And don’t let the wishes end here. Let us know what you care about and what you wish for in 2018, and if you’d like to write a guest post, send us a writing sample, and a possible topic.

Anne Ackerson & Joan Baldwin