Museums in Transition: What We Learned in St. Louis

Question cardsAs always, the American Alliance of Museums’ annual meeting was a whirlwind, packed with teaching (in the AAM-Getty Leadership and Career Management Program), listening to the keynote speeches (funny, smart Haben Girma, and the astounding Bryan Stevenson), listening some more to the incredible group of women who packed our Workplace Confidential discussion, and talking (and listening) at AAM’s Open Forum on Diversity where the awe-inspiring Dr. Johnnetta Betsch Cole sat at our table and talked about Gender Equity in Museums. Not to mention we toured St. Louis’s Forest Park, the Cherokee neighborhood, and the St. Louis History Museum, and had some laughter-filled dinners with old friends and new acquaintances. We did a lot in four days, but here are some take-aways from the thought department.

  • That the conference was a living, working example of how over-arching values help organizations respond in times of crisis. With a theme of “Diversity, Equity, Accessibility, and Inclusion in Museums,” and speakers Girma and Stevenson addressing questions of inclusion and equity, AAM faced its own moment when an exhibitor displayed life-size statues of a slave auctioneer and an enslaved man. There are likely some who thought AAM’s response wasn’t enough—-an all-conference email, discussion with the exhibitor and company president, and a teach-in—-but for many organizations still struggling with when and how to stand up and speak truth, it was a model.
  • That there weren’t many people at the Open Forum on Diversity: That may be because there’s just too much to do, and the third day was packed with other choices, but we applaud a conference that provides structured opportunities for like-minded folks to gather for discussion. Sometimes that’s just as important as hearing a speaker from the podium. Our own discussion on gender equity was rich, but we never left our table. We should have moved next door to talk to the LGBTQ folks or across the room to the Museums and Race table. We all need to talk with one another, and we all need to be listed on each other’s web sites so we can begin virtual conversations before we gather in Phoenix next year.
  • That I was ashamed of my generation of museum folks–at least once: I went to hear some speakers I’ve long admired–in print and on the Web. I expected them to be wise, and they weren’t, but worse their bias about age–old people know it all–, learning styles, race and class, was on full display. Regardless of the conference theme, annual meetings are an opportunity to share your best self and your most creative thoughts. Don’t re-tread a thought that was tired twenty years ago. It shows.
  • That we need to remember Bryan Stevenson’s words: Remember he said never accept a job that doesn’t gladden your heart. Remember he said we need truth and redemption, that the narrative of racial difference is everywhere, and we need to change the narrative. Remember that this fight means you have to be willing and able to do uncomfortable things. You have to get close to the margins of society, and call things what they are. Remember that from Reconstruction forward many African Americans were victims in a home-grown terrorism. Remember that unpacking that narrative isn’t about punishment, it’s about shame, and after shame comes liberation. And last, remember Stevenson’s maxim, “you’re either hopeful or you’re part of the problem.”
  • With almost 150 women in the room for our Workplace Confidential session, it was clear that even after 43 years (The first AAM Women’s Caucus began in 1974.) issues of gender inequity haven’t gone away. Ours was a wide-ranging discussion, that opened with the question of whether the fight for gender equity in the museum field is a white women’s fight. Our answer came from Wyona Lynch-McWhite, the first woman of color to lead a New England art museum. It moved on to whether gender equity is a fight for leadership, the museum field’s slow transformation to a pink-collar field, and the role of professional organizations in workplace gender equity. Anyone listening to the panel’s and the audience’s stories of cyber-bullying, rape, and sexual harassment could never say all is right in the museum workplace. And no discussion about the museum workplace is complete without talking about the gender pay gap or as one of our panelists described women’s salaries: The crappiest of crap salaries. And it’s the crap salaries which contribute to a work force of privilege because who else can afford to pay for graduate school and only make $12.50 an hour?

Most AAM sessions were recorded and will be available soon for purchase on their website. The keynote addresses are free. Using either one as the focus of a staff or department or board meeting might be a good way to start your own discussion on diversity and inclusion.

Joan Baldwin

Image: Audience question cards from the gender equity session, Workplace Confidential.


Leadership Learning and Everything Else: Making the Most of AAM

st louis

It’s May, so it’s time for the the American Alliance of Museums–AAM for short–annual meeting in St. Louis. Anne and I are lucky enough to not only be going, but we’re also proud to be part of a discussion based on our forthcoming book, Women in the Museum: Lessons from the Workplace (Routledge, 2017) Our session, “Workplace Confidential: Museum Women Talk Gender Equity,” takes place Monday morning, May 8, in Room 127, America’s Center, where we’ll be joined by Kaywin Feldman from MIA, Jessica Phillips from Fraunces Tavern Museum, Ilene Frank from the Connecticut Historical Society, and Wyona Lynch-McWhite, VP at the Arts Consulting Group. All four women were interviewed or contributed to our book, and have plenty to say about gender equity. This isn’t for women only. It’s a session for everyone interested in an equitable workplace. We hope to see you there!

Our session is part of AAM’s Career Management track, so if you’re coming to the meeting and searching for other programs like this, try looking under “Management and Administration” as well. And don’t forget the “Museum Directors” track. You don’t have to be a director to attend those sessions. Altogether there are over 30 sessions related to leadership. There’s even one on failure as in the famous Samuel Becket line “Ever tried. Ever failed. No matter. Try Again. Fail again. Fail better.”

Anne’s facilitating a leadership discussion in the CEO Roundtable on Monday, 3-5 pm, in Landmark 4 at the Marriott St. Louis Grand. She’ll be sharing the Layers Leadership, a recent outcome of work by museums, libraries and archives as part of the IMLS-funded NexusLab project. If you’re interested in talking about the varying leadership roles one plays and their attendant challenges, skills and outcomes, stop by Anne’s table.

If you prefer a smaller discussion format, we will also be part of the Peer Mentoring Roundtables for Emerging and Career Professionals on Tuesday, May 9,  from 11:45 – 1:45 in the Expo Hall. This event offers 23 tables with smart, experienced folks, along with colleagues, friends and mentors, ready to talk about everything from resume tips to mentorship, to aligning career and organizational goals. We’ll be at table 12, ready to talk about Self-awareness, Career Planning, and Mentoring as Part of the Leadership Learning Curve

We hope you’ll drop by the Open Forum on Diversity, Equity, Accessibility and Inclusion on Tuesday morning, 9-11 am, where we’ll be representing GEMM — Gender Equity in Museums Movement. We’ll have the 5 Things You Need to Know tip sheets on leadership, salary negotiation and networking, along with other GEMM materials!

The annual meeting can be overwhelming so use your travel time to identify where you want to go and what you want to do. (If you arrive by Sunday morning, AAM runs an intro session from 9-11 am in the America’s Center.) Make sure to divide your time between career building–that’s for you, and idea building–which you may discover in sessions you select or in visits to St. Louis’s museums, galleries, zoo and botanical garden–and network building–that’s for you and your organization. It will be another year before you’re in a place with so many museum folk so make the most of it.

In the meantime, channel your inner Judy Garland (Meet Me in St. Louis). We hope to see you there.

Joan Baldwin & Anne Ackerson

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Museum Leadership and Pay Equity: Is It Your Problem?

gender equity

This past week marked Equal Pay Day (April 4) when museum women, along with working women across the United States, finally made as much as their male colleagues did in 2016. Yes, you read that right: It takes an additional four months and three days for women to make as much money as men do in a year.

But it’s actually worse than that.

According to the American Association of University Women (AAUW), April 4 is when white women who are not actively parenting catch up. It is another seven weeks for working mothers. The dates for Black women, Native American women, and Latina women are July 31, September 25, and November 2 respectively.

Women make up half the national workforce. In museums, art galleries and historical sites, according to the most recent Bureau of Labor Statistics reporting (2016), 41-percent of museum employees are women. Nationally, full-time female workers make 80 cents for every dollar earned by men. If you possess a newly-minted masters degree in museum studies, that fateful 20-percent difference may not seem like much when weighed against a first job offer, the chance to work in a field you love, not to mention the opportunity to grapple with your student debt. But it’s a big deal. According to the National Women’s Law Center, based on today’s figures, over the course of a woman’s career, she will lose approximately $418,000 in wages significantly affecting her retirement, and her Social Security will be almost $4,000 less annually than a man of the same age.

Across the board—including museums, heritage organizations, zoos and botanical gardens—women are paid less. Whether your organization has a transparent salary scale or not–and few non-governmental museums do–this isn’t a myth. A quick glance at Association of Art Museum Directors’ salary information for 2015-2017 or AAM’s salary survey will provide the information you need. And by women we don’t mean only white women receiving 20-percent less than their white male colleagues. Black women’s median earnings are 63.3 cents of white men’s, while Hispanic women earn 54.4 percent. Transgender women–if they are hired at all–are at the bottom of the pay-day food chain.

These problems are compounded in the museum world because salaries are traditionally low, and expectations are high. You are expected to hold a master’s degree; you are expected to have had some experience, and museums and heritage organizations are frequently located in the high-rent district, meaning if you want to live close to work, your living expenses may be higher than normal. Last, and by no means least, the museum world has been rife with complaints (and rightfully so) over the last five years about how white its workforce is. But rarely, if ever, is the field’s lack of diversity attributed to its poor salaries.  With a wealth of career choices, why should college-educated woman of color join the museum field only to make less than their white female colleagues who are already making less than men?

So, what are you, as a museum leader supposed to do about what is clearly a nation-wide problem? Here are some suggestions:

  • Even if you didn’t do the hiring, know what your staff makes.
  • Graph your salaries by gender and race. Discuss the results with your HR director and the personnel committee of your board. If need be, see if you can get a commitment to level the playing field.
  • Depending on the size of your organization, consider being more transparent about wages. If your board’s personnel committee and HR can’t stomach an open salary scale, how about salary bands?
  • Post wages, or at a minimum, a salary band when jobs open.
  • Work to eliminate bias from the hiring process. That includes not only assumptions about race and gender, but also the big elephant in every interview that a woman of child-bearing age will not be as productive as a man of the same age.
  • Work to provide paid family leave.
  • If you are able to make and live by some of the changes above, be open about it. Let the world know. Most women know they make less than men. Working for an organization that acknowledges that fact and is making change is a good thing.

Great museums, regardless of size or budget, are staffed by smart, imaginative folks who make smart, imaginative decisions not just for the public but for their staffs. Those are the folks you want working for you. Be a leader in pay equity. Be the place they want to work.

Joan Baldwin


Museum Leaders: The Words You Use

Words Matter

This week a colleague posted the following on social media: “Five words to use when describing what others would call a bitch: Formidable, assertive, dominant, powerful, decisive. I proudly claim all of those attributes. Screw the bitch one.” Since it’s Women’s History Month and also the time of year when many of you will either be doing performance reviews or participating in them, we thought we should focus on language, gender, and performance.

You may believe you’ve got this particular issue covered. You wore red on International Women’s day; your museum is all over Women’s History Month; you’ve gotten approval from your board to revise your organization’s personnel policies with an eye toward mitigating gender bias. And the vast majority of your staff–particularly in education and collections– is women. What more can you do?

The answer is plenty. While the list above is laudable, a lot of gender bias happens unconsciously which is why it deserves more work, particularly when it comes to language. Are you aware, for example, that in a 2014 study of tech industry performance reviews  women were far more likely to receive critical feedback then men–71-percent vs. 2-percent? Worse, the criticism was associated with perceived personality traits. In other words, even when men and women both received suggestions for improvement, and, after all, that’s in part what performance reviews are about, those for women were tied to perceived behavior. They included words like bitchy, bossy, brash, abrasive and aggressive. To the woman on the receiving end that translates to “improve your staff presentations and, by the way, stop being so (insert-your-adjective-here.)”

And let’s be clear: Women are not immune to unconscious bias so this isn’t a male leadership versus a female leadership thing. Women also tend to evaluate men on their potential rather than behavior, offering constructive criticism, while being supportive. Women’s evaluations, whether done by men or women, tend to be more focused on behavior causing the women being evaluated to prove themselves again and again. What this means is women are evaluated by the way they have done something while men are evaluated by their capacity to improve.

And bias isn’t something that only rears its head in relation to others. When I asked permission to use the opening quote, I discovered that its author, Ilene Frank, Chief Curator at the CT Historical Society, had actually used the word bitch about herself. She explained it this way: “I had a moment the other day where, after making a comment that needed to be made, I felt bad about the tone I used and the force with which the statement came out. No one criticized me for it, but I felt bad. I texted my girlfriend and wrote ‘I think I was just a bitch.” To which she, in her wisdom, responded, “How about assertive?'”

Here are some suggestions for combatting workplace bias throughout the performance review season:

If you’re a leader:

  • Review your staff assessments for the last several years. Make a list of the adjectives you use for men, versus women. Is there are difference?
  • If your staff is large, you may want to repeat the exercise breaking down assessments by age, race and LGBTQ. Remember, you’re not looking for Title IX violations; you need to identify your own way of “seeing.” Who is your tone gentler with? Who is it easier to be direct with? Why?
  • We’re going to assume all your employees receive annual performance reviews, and have access to them. If not, think about fixing that.
  • At the end of the day or the week,  as you reflect, refine, and prepare to try again, think about the language you use about yourself. There is a reason it’s called unconscious bias.

If you are a staff member:

  • Review your own assessments. Look for the places where you feel you were judged on personality, gender, race or age, rather than performance.
  • If there are adjectives that bothered you in a previous review, and still bother you, write them down. If those words are used again, feel free to smile sweetly and ask your director if she would like to choose another word or whether that is a word she would apply to–for example–an older, straight man?
  • If you report to more than one individual, you may want to ask about the possibility of a 360 review from your multiple direct reports. Studies show that more and varied feedback helps level the playing field.
  • At the end of the day or the week, as you reflect, refine and prepare to try again, think about the language you use about your self. There is a reason it’s called unconscious bias.

Tell us about bias at your museum, unconscious or not.

Joan Baldwin


The Year in Review: 2016 (Plus a Look Forward)

new-year-jump

Dear Friends, colleagues, readers,

2016 was a year of unending politics, the unexpected deaths of cultural icons, enough global warming to open the northwest passage, and way too many police shootings. Yet here, in the calmer waters of Leadership Matters, we continued to grow. We more than doubled our views, moving from 23,529 in 2015 to 55, 723 in 2016. Although most of our readers live in the United States, people around the globe, from Russia, India, Canada, Uzbekistan, Malta, Greenland, Rwanda and many, many more, continue to find us. Wherever you are, thank you. We’re honored to be part of a community of concerned, open and interested museum leaders.

If you are new to Leadership Matters, here are some of our most popular postings for 2016: Museums and the Salary ConundrumThe Salary AgendaThe Top Ten Skills for Museum LeadersDo Museum Staff Work for Intangibles?, and When You’re Not a Museum Leader: Seven Ways to Act Like One.

And we didn’t just write blog posts. We finished the manuscript for Women in the Museum: Lessons from the Workplace, which we expect will be published by Routledge in May 2017. We spoke at AAM in May and NEMA in November. We worked with a group of like-minded colleagues to found Gender Equity in Museums Movement or GEMM, and to release the GEMM call for action which you’ll find in a pdf on the right side of this page.

Suddenly it’s a new year, and we have to do it all again, only differently, with equal or more imagination and energy. So we thought we’d begin with a quote from Lin-Manuel Miranda, the force behind the award-winning musical Hamilton, taken from The Daily Beast, December 27, 2016. Miranda was asked about the soul-crushing (for some) results of the presidential election. Here’s part of his answer.

But I woke up with a very pronounced case of moral clarity. In addition to the disappointment, it was like, oh, this does not change the things that I believe in. The things that I believe in that this candidate doesn’t means we’re going to have to fight for them. You don’t want to go backwards when it comes to our LGBT brothers and sisters; you don’t want to go backwards when it comes to the disenfranchisement of voters of color. We have to keep fighting for the things we believe in, and it just made that very clear: I know who I am, and I know what I’m going to fight for in the years to come. That felt like the tonic of it.”

We love this answer. It responds to the sadness many of us felt having ended up on the losing side of the Electoral College, but it acknowledges the hope and the energy that museums need to move forward, meaning if you’re an engaged leader of a value-driven organization that’s plugged into your community, you will move forward. You must move forward. You will fight for what you believe in–in museum offices, exhibition spaces, historic sites, and in your programming–and that is a tonic.

How can being engaged with communities or working for equal pay for women of color, as well as queer and transgender colleagues in the museum field be a bad thing? And how about committing to raising museums’ consciousness about bias? Wouldn’t that be an important goal as well? And isn’t it about time all museums were value-driven? Values are not just something left to sites of conscience. Every community has things it cares about, and its museums (and their leaders) should reflect those cares.

So..as we look toward 2017, we’ll leave you with another quote from the poet Mary Oliver in her new book Upstream. “For it is precisely how I feel, who have inherited not measurable wealth, but, as we all do who care for it, that immeasurable fund of thoughts and ideas, from writers and thinkers long gone into the ground–and inseparable from those wisdoms because demanded by them, the responsibility to live thoughtfully and intelligently. To enjoy, to question–never to assume, or trample. Thus the great ones (my great ones, who may not be the same as your great ones) have taught me–to observe with passion, to think with patience, to live always caringly.”

Take Ms. Oliver’s words to heart. Bring passion to your observations, be patient about your work, and live with care for others especially your colleagues.

Be well and best wishes for good 2017.

Joan Baldwin


Counterintuitive or Ways Museum Workers Can Resist Bias at Work

confirmation-bias

We haven’t written an equity piece in a while, and given that in a few weeks when the administration changes in Washington, D.C., gender equity may move from the back seat to the way, way back, we thought we’d take a final opportunity to remind readers that we all bring biases to the office. Even in museums where we are uber careful to engage and embrace our community at the front of the house, bias may be alive and well in the staff room. And if your hair is starting to smolder, bias isn’t a gender thing, meaning it’s not something men do to women. It’s something we all do, whether we mean to or not.

Think of bias as a lot of small suitcases that we carry around with us. As babies and toddlers, those bags are empty. Over time, experience, our parents, our extended family, our peer group fill those bags. Some are packed with deep-seated angry thoughts with no basis in fact, some with yearning for particular individuals who symbolize larger issues, some with our ability to deflect and hide from situations that upset us. Don’t believe me? Try serving on a jury. It’s an excellent place to see bias at work. Why do you think there are jury consultants? Because whether we admit it or not, we judge people and situations all the time.

But isn’t just going to work difficult enough some days? You betcha. We all wish we had privately endowed funds that would permit us to work or volunteer on our own schedule. And don’t museum workers have enough on their plates? There’s raising money, raising more money, strategic planning, board building, being there for community in contemporary and meaningful ways, connecting to community, being catalysts for imagination and inspiration. And behind the scenes, away from the public, there is strategic planning (again), working in teams, reaching across disciplines and departments, saying thank you, and being respectful of colleagues. And yet through it all those little bags of bias accompany us.

Are you aware that taller people make between 9-15 percent more than their shorter colleagues? That blond women make 7-percent more than their brunette or black-haired peers? That overweight employees make less than their slimmer co-workers? This is especially true for women where extra weight costs women workers between $9,000 and $19,000 annually. It’s doubtful anyone hiring for museum positions would admit to preferring tall blonds who could be extras in Viking movies, but that’s the thing about bias, it’s not necessarily something we control. That’s why it’s called unconscious bias.

As museum leaders, acknowledging workplace bias is the first step in making it less of a problem. So here’s a Leadership Matters to-do list to send bias packing in 2017:

  1. Know yourself. Do you prefer one employee over another? Instead, spend time with the person you prefer less. Make an effort to understand them and their point of view. Identify your own bias so you can keep things equitable.
  2. Remember that as a leader you model behavior for your staff, team, department. Bias toward an employee may lead to the entire group isolating that person.
  3. Research shows that white Americans associate positivity with white folks and negativity with black folks. That may not be what people say they believe, but it is the result when psychologists test for implicit bias. If you’re a white American, unpack those bags before you interview, hire, or do an annual performance review.
  4. A lot of people are biased against women in leadership positions. That is not code for men don’t like women leaders, that’s a sentence that means a lot of men and women are unconsciously more comfortable with a male leader. You may want to take AAUW’s Implicit Association Test to help you sort out your own feelings.
  5. Know that having a diverse team or staff doesn’t eliminate bias. That’s how your staff looks. How they behave is something else. Self-awareness, empathy and understanding are all necessary weapons against bias. Work at developing them.
  6. You may think you’re a great communicator, but find out if that’s true. Provide feedback so you know whether your staff, team, department has the safety and sense of belonging it needs.

Leadership Matters will be back next week with a Holiday Reading List to tide you over until 2017. In the meantime, be well, and tell us how you eliminate bias in your museum workplace.

Joan Baldwin


5 Gender Myths and What Happened at NEMA

gemm-nema-conference-2016-editedAnne Ackerson, Marieke Van Damme and I spoke at the New England Museum Association Wednesday morning at 9 a.m. Our title was Women|Museums: Lessons from the Workplace, and we were among the opening sessions of NEMA’s 2016 meeting in Mystic, CT. We expected to begin our program buoyed by a Clinton victory the night before. We counted on Clinton piercing the proverbial glass ceiling until sometime around midnight when clearly a different choice was underway, a fact confirmed when we woke much too early to the news of a pending Trump presidency.

When we began our program, the mood was somber, as if we’d all partied a bit too hard the night before, which, of course, we hadn’t. After introducing ourselves with a little story telling, we walked the group through five myths of gender in the museum world. Here they are:

  • Feminism is all about women being in power.

  • The contributions of women in museums are self-evident.

  • The salary disparity between male and female museum workers is a thing of the past.

  • There are so many women in the museum field now that gender equity will happen on its own.

  • It’s not about gender anymore; it’s about race, sexual orientation and class.

Then we asked the group to discuss two questions: If they could send a message to their colleagues, institutions, professional associations and graduate programs about gender in the museum workplace, what would it be? And, what is the one thing they are willing to do to make positive change toward gender equity? Each table had postcards for participants to write messages on. There’s a photograph of them at the top of the page, but they also showed up on Twitter, Facebook and various analog spots throughout the meeting.

When the groups reported out, their remarks clustered around some important topics. The hiring process came under discussion as women questioned why they don’t negotiate job offers, and whether that is something that can and should be taught. One respondent pointed out that if you are simply happy to be chosen, you lose all leverage to negotiate.

The road to a museum career also came under fire, particularly the idea that in too many instances students borrow to go to graduate school, and then find themselves working in unpaid internships as part of some additional rite of passage, all so they can earn, at best, a modest salary. One group’s solution: there should be a field-wide refusal to work for nothing. In addition, participants want women to leave graduate programs feeling confident about traditionally male areas of focus like finance. Can’t read a spread sheet from the business office? Grow your skill set.

Sexual harassment in the workplace was also discussed with participants asking where staff at small museums can go when they need help or advice, and what the board’s role is in seemingly condoning workplace sexism. A participant quipped that Boston area museums still have a Brahmin attitude, meaning you’ve been allowed to be part of the boys’ club, now deal with it. And there was also a shout out for not just doing what men do, but finding new solutions to achieve the same end.

And towards the end one woman reminded us all to “Put on our armor and fight like Amazons.” Which brings us to where we were before the election. This fall we created an advocacy group, Gender Equity in Museums Movement, or GEMM. As yet, we have no official affiliation, but we are beginning talks with AAM to see how GEMM can support its equity agenda. If you’re interested in knowing more about our call to action, please read and share our platform paper, A Call for Gender Equity in the Museum WorkplaceIf it speaks to you, join us via email, twitter or Facebook. Let’s make museums the poster child for women’s (and that’s all women, not just white women’s) equity. We’re not giving up and neither should you.

And if you were out of the country, living off the grid or you simply stopped reading post- election, you may want to look at:

What Does President Trump Mean for Feminists

Hillary’s Concession Speech

SNL’s Cold Open Nov. 12

For Women, Glass Ceilings and Glass Walls

Joan Baldwin