This Wednesday I will attend the New England Museum Association’s 100th Annual Meeting in Stamford, CT. Along with panel moderator Scott Wands (CT Humanities) and co-presenters Grace Astrove (Jewish Museum), Kelsey Brow (King Manor Museum), Ilene Frank (Connecticut Historical Society), and Diane Jellerette (Norwalk Historical Society), I will help lead a session titled “Low Pay, No Pay, and Poor Pay: Say No Way!”
Despite the alliterative and slightly confrontational title, our goal is to bring people together to talk honestly about one of the most difficult aspects of museum work: salary. We will lead table discussions on the following topics: emerging professionals and pay; unpaid internships; salary and benefits negotiation; race and pay; and gender and pay inequity.
Our goal is to give participants the opportunity to move from table to table potentially participating in multiple discussions before reporting out to the whole group. In part, that’s because there is no one size fits all compensation story. Pay is personal and pay is organizational. Pay relates to your personal narrative, your personality, and hugely to bias.
For many board members, staff represent a yawning cavern of expense and escalating benefits. And while boards may adjust an executive director’s salary and benefits package to attract and keep the multi-talented person they believe their museum deserves, beyond the aggregate numbers, they rarely dip into compensation for staff further down the food chain. Thus, for the most part, pay is an executive director versus current or potential staff question, meaning when an offer is made both individuals need to be at the top of their game. The executive director needs to fully understand her budget, know whether she can negotiate and how far she’s willing to go. The individual needs to have some sense of salary range–which is why posting salaries and ranges is so important–and how much it costs to live in the area in question and meet expenses. She also needs to know what she thinks she’s worth, and whether she’s willing to walk away if an offer is too low.
Negotiations like these are made more complicated by gender and race. Job applicants have to find ways to ask whether the museum has completed a pay equity survey and adjusted salaries accordingly. Presumably any organization that’s already had a Marc Benioff-like moment would be overjoyed to talk about it, but you can’t be sure. And in some organizations, too many questions — from women and particularly from women of color — translate into a stridency organizations want to steer clear of.
Then there is the whole issue of new professionals negotiating for the first time, or those still in graduate school who want or need internships. We would like to announce that unpaid internships were as antiquated as the rotary phone, but sadly they’re not. NEMA has been stalwart in its support for mutually beneficial internships, but the museum world is still riddled with epically bad The Devil Wears Prada experiences. And being treated like crap when you’re being paid is one thing, but being treated like crap for donating your time seems like the definition of insanity.
One of the blue-sky hopes for this session is to actually come up with a series of proposals that will help move the salary debate forward. Since not all of you will be in Stamford this week, if there are changes you’d like to see — organizationally, regionally, and nationally — let us know. Let’s make some noise and make some change.
Maybe it’s the summer. Maybe it’s the heat, but among museum news-sharing folk the question of pay reared its head again last week. On AAM’s Museum Junction there was a question and several responses regarding pay for front line staff. One of the responses was from Michael Holland who posted a lengthy article on low pay on AAM’s Diversity and Inclusion page in February. In addition, blogger Paul Orselli, asked us all to take notice (again) of the need to post salaries with job announcements. You can read his full post here.
The initial Museum Junction question came from Mark Osterman at the Vizcaya Museum in Miami, FLA who asked about pay for “frontline staff,” and whether other museums use merit pay, bonuses or some other vehicle to increase wages for admission staff or part-time greeters. The two organizations who responded said they offer annual wage increases of between .01 and .03 percent on base salaries of $10.75 and $12.50. Another question that Osterman and the two responders might ask themselves is whether their frontline pay is equitable?
We like to think Leadership Matters remains a stalwart voice for both better salaries and pay equity in the museum field. If these issues are new to you, consider for the moment that increasing salaries simply perpetuates whatever pay inequity already exists. Let’s say you work at a museum with a staff of 50, and a Latina woman and a Caucasian woman both work in the education department. Imagine the museum board arrives for its quarterly meeting and decides, based on industry trends and the fact that the organization had a very good year, to raise salaries across the board by 10-percent. Sadly, after the backslapping and texts to friends, the Caucasian woman and her Latina colleague would still likely have a salary gap of almost 13-percent because white women make a lot more than Latina women. And by the way, those percentages, which come from the Institute for Women’s Policy Research, are compared to white men doing the same job. (We realize that’s an unlikely scenario because museum education departments are usually bastions of underpaid women.)
Michael Holland’s comment suggested, among other things, that museum salaries should reflect museum values, and that 21st-century salaries should permit staff to live in the communities in which they work. Which brings us to Paul Orselli’s piece which points out that organizations like AAM and AASLH need to require organizations to list salary ranges when posting job announcements. Orselli pleads with his readers to contact AAM and AASLH and ask that they change their policies. We agree, and we’ve said as much over and over since the start of this blog. In keeping with our tradition of suggestions for museum folk at all levels, here are some possible recommendations depending on where you find yourself in the field.
For Museum Service Organizations:
- Change your policies to require job announcements include salaries or salary ranges and be explicit in explaining why. You have an opportunity to educate and advocate.
- Museums and heritage organizations, zoos and botanical gardens are important institutions for a host of reasons, but they are not always workplace nirvana. Start publicly acknowledging organizations who are good employers and tell the field why.
For Museum Board Members:
- Know where your museum’s salaries fit in the annual AAM salary survey and, if appropriate, the AAMD salary survey, but remember that survey is but one data point to investigate. Look broadly across the nonprofit sector in your community/region/state at salaries for comparable job titles. Benchmark museums specific to yours in terms of budget size and discipline.
- Know how much it costs to live in your community. Use the MIT Living Wage Calculator to figure out if your staff can actually afford to live and work in the same place. If your organization can’t afford to offer the salaries it should, as a board member you should be fully aware how well your staff performs despite being underpaid.
- How often does your board discuss the human cost of running a museum?
- Do your museum’s salaries reflect your museum’s value statement?
For Museum Leaders:
- Know what’s going on. Use the AAM and AAMD salary surveys, and other survey data from across the nonprofit sector. Make sure you’re not underpaying. If you are, know why.
- Do your salaries reflect your museum values statement?
- Are your salaries equitable? If not, what is your role? Don’t let unconscious bias fester.
- Make sure salary is a part of all annual reviews.
For Museum Staff and Those in the Job Hunt:
- If you’re applying for a new job, do your due diligence. Know what it costs to live where you’re applying. Be prepared to say no if you can’t actually live on the salary offered.
- When you receive an offer, don’t say yes right away. Think it through. Negotiate. Know what you need.
- If you’ve done great work, say so in your annual review. Explain what your great work means. Ask for a raise.
- If there are opportunities to learn more about how your organization functions, take them. Serve on internal committees. Make an effort to understand your organization.
- If you would like to see salary information with job announcements, follow Paul Orselli’s lead and contact Laura Lott (AAM President and CEO) and John Dichtl (AASLH President and CEO) and tell them how you feel about salary transparency in job announcements.
Then tell us what you think.
Texas may not have originated the phrase “Go big or go home,” but it could have. It’s a big place, bigger than France. Last week Leadership Matters traveled to Houston for the Texas Association of Museums (TAM) annual meeting where we keynoted day two for 550 museum folk from all corners of the state.
None of that is particularly unusual. Both of us speak fairly frequently on either leadership or gender or both. What was odd (and gratifying) was that out of the approximately 65 state, regional or national museum service organizations, it is TAM who chose to make gender equity the focus of its 2018 meeting.
Here on the East Coast, mention Texas and you may get some eye rolling. Folks will tell you that Austin has great music or food, but then conversation may turn to the fact that it’s a place you’re allowed to carry your holstered handgun out in public. Then there’s the weather (hot), and the fact that it might not have any trees. And maybe in the minds of the Metropolitan Museum-going public, it might not have any museums. But it does. Big ones, uber-wealthy ones, tiny historic sites, and major history museums, all nurtured and supported by TAM. And it is the TAM board and staff who chose this year–the year of Post-Weinstein, #MeToo, and #TimesUp– to make gender equity the centerpiece of its meeting. (In 2017 TAM also launched a Diversity, Equity and Inclusion series headlined by Chris Taylor from the Minnesota Historical Society so this isn’t its first foray into challenging workplace issues.)
How bold was this gender equity focus? Pretty bold. Bigger organizations might shy away. Gender equity–despite its relentless focus on closing the pay gap, a gap that according to the American Association of University Women (AAUW) is dramatically worse for Native and Latina women than for black women, and certainly for Asian or white women–has been the after-thought problem in the museum world for 45 years. And this in a year when data shows us that nationally 81-percent of women and 43-percent of men experience sexual harassment in their lifetimes. Some might say that the museum world, with its 46.7-percent female workforce, should sit up and pay attention. That’s how TAM felt, and that’s how we found ourselves speaking to a lunch-time audience in the Hyatt Regency.
Before we went, we launched a survey on Facebook to confirm (or bust) what we believed about gender equity in museums versus working in other job sectors in the United States. As of Sunday 625 humans had taken part. The survey is still open if you’d like to participate. What did we learn? That 62-percent of those folks say they’ve been discriminated against because of their gender. And more alarmingly, that 49-percent have experienced verbal and/or sexual harassment at work. What does this say about the museum field? Haven’t you all had enough? Texas is taking care of its own, but isn’t it time for more museum service agencies to follow the TAM model and stand up and say gender inequity is a bad thing?
Gender inequity is insidious. For women of color, it means a workplace that mixes racial bias with gender bias in ways that multiply the occasions for hurt, harassment and EEOC complaints. We’ll leave you with the same quote that ended our TAM speech. It’s from a participant in our recent survey who wrote,
“I feel like a second-class citizen.”
No one working in the museum world should feel like that. We have the power to make change. Let’s do it.
Joan Baldwin & Anne Ackerson
As people who’ve written and spoken about the museum pay crisis since 2012, Leadership Matters was heartened to read 7 Factors That Drive Museum Wages Down. Written by Michael Holland, it was wonderful to see such an important topic addressed by a forum like Alliance Labs since by inference it carries AAM’s blessing. But that was before we read the article. In our opinion, Holland skipped a few key points. And judging from some of the 20-plus comments, one of which was ours, we weren’t alone. So here’s our response:
1: Gender inequity and the pay gap failed to make Holland’s list. In some ways this isn’t a surprise. Michael Holland is male, and by his own admission, he frequently works for large, well-endowed museums so maybe he hasn’t encountered the gender pay gap? Maybe he doesn’t know that many women doing work similar to his (exhibit design)–not to mention the traditionally female bastions of museum education or event planning– will not make as much as he did in 2017 until April 10 of this year? Maybe he doesn’t understand that according to the Bureau of Labor Statistics the museum field is 46.7-percent female, and that when a field slips down the pink collar slope it’s not a good thing?
2. While Holland lists the “Spousal Income Subsidy” as a way the field depends on hiring people who bring along a second income, he never explores what that means. Whether it’s an employee with a hedge fund spouse or an employee with a trust fund, the need for a second income frequently acts as a class and race barrier. Is it any wonder the museum workforce has a diversity problem?
3. He addressed the question of a burgeoning number of museum studies programs, offering both undergraduate and graduate training, and the resulting glut of too many inexperienced candidates desperate for employment, but he doesn’t mention these programs are costly, and that many emerging professionals begin their working careers with educational debt that’s the equivalent of a mortgage. And yet we work in a field that tells people if you don’t have a master’s degree, you can’t come to the party.
4. This is a corollary to #3. Holland makes passing reference to unpaid internships. (It appears he’s not a fan.) But he never addresses the damage done by an expensive graduate school education, followed by a series of unpaid or poorly paid internships, meaning that someone could be “in the field” for four years or so before finding a salaried position. And that’s if they’re lucky.
Don’t get us wrong. We’re glad Holland wrote his article, glad to see it published by Alliance Labs, and glad to see it debated and questioned in the Comments. Sometimes it’s depressing being the broken record yammering about gender, pay equity, poor pay, and lousy leadership every week. So–in the tradition of Leadership Matters–where we believe we can all make change, here are some things that might help the museum salary crisis.
For individuals, and women especially: Don’t take a job without negotiating. Use the GEMM (Gender Equity in Museums) 5 Things You Need to Know About Salary Negotiations tip sheet. And for goodness sake look at MIT’s Living Wage Calculator to make sure you can afford to live (really live) on what you’re being offered. If you’re already working in a position you enjoy, when your annual review rolls around, don’t forget to ask for a raise. Again, there’s a 5 Things Tip Sheet for that.
For organizations and directors: Work with your board to make sure it understands the value of your museum’s human resources. People matter. Make sure you and your board know what it costs to live in your community. Make sure the board understands the cost of a churning staff, the time it takes new staff to get up to speed, the resulting loss of institutional momentum and organizational knowledge when someone leaves, and the damage done when a team is disrupted.
Solve your wage equity problem first. Do men at your organization make more than women? Do white women make more than women of color?
If you’re faced with the you-can’t-get-blood-from-a-stone argument, make an effort to put all the other pieces in place to support staff–HR support, equitable benefits, paid time off, maternity/paternity leave, even housing if that’s available. When was the last time you reviewed your personnel policy? Make sure new applicants know the work you’ve done around wages and benefits.
For regional and national museum service organizations: Isn’t it time for a wage summit that would bring together big thinkers from inside and outside the field to tackle this problem?