Recently a friend and sometime mentee asked me to lunch. The subject? Career advice. After chatting about weather, children and politics, we got down to brass tacks. What does she want to do with her life? Two years out of college and she feels pressure–albeit self-imposed–from her peer group, from the ether, from the Internet, about not having reached some magical line ahead of (or with) her peers. The point of this story is not my friend’s career path, but the ability to offer advice, and more importantly to offer advice that’s actually heard.
Folks in leadership positions are frequently asked for advice, and yet advice giving, like mentoring, is one of those soft skills frequently bypassed on the trip up the museum ladder. That means some people arrive in the corner office with less than adequate listening skills. Yep, it’s that old saw again. How many times have we listed listening as a primary trait of leadership? A lot. In fact, advice-giving is almost a metaphor for the act of leadership. To be a good advice giver one needs to be self-aware, patient, empathetic, and yet willing to cut to the heart of a problem. And to ask for advice one has to be open, vulnerable, a good listener, with biases and opinions left at the door.
Even with a modicum of these characteristics in hand, the advisor/advisee relationship is tricky. Here are some considerations for both sides:
- Be humble enough to know whether you’re the right person. Understand the limitations of your knowledge and don’t overstep.
- While many leaders are story tellers, giving advice isn’t an opportunity to talk about you. You are not the subject. Your focus is your advisee’s question.
- Make sure you understand the nature of the question. Is the advice seeker testing an idea, seeking help with process or trying to make a decision?
- Summarize at the end of the discussion so your colleague has a sense of closure and direction.
- Be prepared to be available for a follow-up discussion.
For Advice Seekers:
- Make sure your leader has time to answer your question.
- Make sure she is the right person to talk to about this particular issue.
- Make sure you know what you’re asking and why. Sometimes advice seeking is a procrastination technique. Don’t waste your boss’s time if you don’t have a real question.
- Be prepared to listen. Be prepared to be challenged. Be prepared to look at your question in a different way.
- Say thank you and follow up. Let your advisor know how you fared and what happened.
The advisor/advisee relationship is the microcosm of the leader/staff relationship. If it’s working well, it’s not one sided; everybody benefits. If you have a leader whose door is open, who listens, who helps frame questions individually, you probably have a leader who does that collectively. And you’re lucky. It’s not just the museum staff who benefits, but the organization as well.
And by the way, after listening carefully, our lunchtime conversation seemed to be mostly about process, how to synch the various tasks necessary in a job search. Ideas were offered, summarized, and suggestions followed up. Now we wait to see what worked.
Not long ago a reader commented that leadership isn’t everything, that there’s a value in being a good follower as well. That remark stuck with me. In the four years since we began this blog we’ve looked at leadership from all directions. We’ve written about being the Lone Ranger director, about leading from the middle, about decision making, and about leadership and self-awareness. But we’ve neglected what it means to be a foot soldier. So today we turn the spotlight on followership.
According to our friends at the Bureau of Labor Statistics there are 353,000 museum and heritage organization employees. We have to assume that the vast majority do not occupy the corner office. They tend to have more responsibility than authority. They are assistant curators, fund raisers, educators, and volunteer coordinators. Some may go through an entire week and not see a member of their organizational leadership team, and yet all the planning, the vision, and the courage leaders incubate comes to life with the followers. They are the yin to the leadership yang.
Our reader was right: There is a stigma associated with followership. If your aspirations lean toward leadership, you don’t want to be tagged as the person who gets behind the concept, works well with others, and helps deliver a superior event, program or exhibit. Leadership in the United States is an individual thing, populated by creative outliers who sometimes believe they can do it on their own. Followership is a different sort of place.
Leaders sometimes have a reputation for arriving fully formed behind the big desk, but unless you’re an entrepreneur/visionary like Jeff Bezos your career trajectory usually begins as part of a team, a program, a department. There you learn to collaborate, to work with others. You support your leader’s decisions and share in the resulting successes. And, in a healthy museum or heritage organization, you feel comfortable challenging leadership, particularly in the face of something unethical. And even if you go on to become a leader, whether by accident or aspiration, without an understanding and an empathy for the qualities of followership, your leadership practice will suffer.
Of course there are also staff members who are undistinguished followers. They are the hermits–isolated individuals who’ve left before they leave. They are the unmotivated, kind of like an 8th grader who won’t participate in the team project except to tell everyone else what is wrong with it. And they are the trouble makers who participate through gossip, leaving discord in their wake.
For skilled followers–the ones coveted by all museums– work trumps individual differences–political, religious or lifestyle beliefs. For these folk, what’s important is what’s shared–delivering, for example, a brilliant historic site program blending geometry, history, and philosophy with grace and humor–not what you don’t. Every organization needs those folks. Accomplished followers are the people who bring good humor to collections storage when a pipe bursts and it’s all hands on deck. They are the folks who say thank you.
So, if you’re a leader, know your team. Even if your team is two volunteers and a part-time curator. Listen to them. Value them. Know what motivates them. Welcome the moments when they challenge ideas because it indicates they’re with you, and they want the best for the museum. Figure out ways to remove the barriers with which they may be struggling. Pay them what they’re worth. Thank them.
This is the first of several posts on the museum job hunt. Our guest blogger this week is Allison Clark (and, no, that’s not Allison in the photo).
When I first entered the museum field, I was a bright-eyed undergraduate whose opportunities seemed limited only by time. My college campus was nestled next to Houston’s Museum District, enabling me to bounce from institution to institution, department to department, trying my hands at everything from curation to collections management to interpretation. Through both paid and unpaid internships, I caught the museum bug: I wanted to share my enthusiasm for visual art with anyone and everyone. My supervisors became my cheerleaders, and with their encouragement, I earned my graduate degree in art education. As I was frequently reminded, this expensive piece of paper would add a coveted edge to my career. And, for a while, it did. I racked up fellowships and scholarships in graduate school, teaching visitors of all ages and presenting at conferences during the few moments when I wasn’t trying to make ends meet financially.
As graduation neared, I began haphazardly applying to entry-level positions across the United States. By some miracle, I interviewed for thirty minutes with a big-name museum in Los Angeles for one of their graduate internships. A few weeks later, I received the phone call I had dreamt about: I was invited to join their team, albeit without benefits and less-than motivating pay. Yet, all I could think was, “THIS IS IT – I MADE IT!!!”
A year later with the graduate internship under my belt, I was far less convinced. What no one explicitly told me as I worked my way up the museum education ladder was that full-time gigs were few and far between. Even in Los Angeles. Even for people with the experience and education to back it up. I applied to over 50 full-time museum education jobs across the country in the span of five months, and I was called back for four. And those initial call backs? They led to multiple rounds of interviews, teaching samples, and strategic planning presentations. At the end, only one job offer provided a living full-time wage with benefits – two things most people need to live on their own.
Now, I am aware that I am one of the lucky ones. I can go to urgent care without panicking about how I will be able to pay, and most days I get to do what I love. Unfortunately, this simply is not the case for many museum educators, who are all too often undervalued and still searching for their “break” into full-time employment with opportunities for career advancement.
So, let me provide the advice I wish I could have told myself ten years ago:
- Gain skills outside of your intended field.
Learn how to budget. Like, really budget. What would you do with $2,000? How about $250,000? Know the numbers, and know how to speak business. If this isn’t your comfort zone, join the club. Take free online courses (edX is my go-to), and expand your skillset to include some productive surprises.
2. Work hard, be nice.
One of the best things to do when you’re starting out (or moving up) is to do excellent work and share it with your peers, supervisors, friends, and anyone who can provide constructive feedback. The museum world is a teeny-tiny place, so be nice to everyone you meet.
3. Be prepared to struggle.
The museum education field is not for the faint of heart, or people who want a 9-5 job. One of my mentors advised me that the days are long, but the years are short. The hours will hurt, you will get tired of the near-constant balancing act, and you might even question if you’re making an impact. Hang in there. Find your network (local, regional, or national). Share your vulnerabilities with people you trust. Delegate if you can. Most of all, document your successes and create a portfolio that illustrates why your efforts matter.
Since joining the Bruin family in May 2017 as the Education Manager at UCLA’s Fowler Museum, Allison Clark has welcomed hundreds of students to the Fowler, produced a three-day Teacher Institute for K-12 educators, and designed over 20 family programs for both kids and kids-at-heart. Currently, her work highlights the intersections of visitor-driven interpretation, inclusive storytelling, and professional development for the K-12 community and intergenerational audiences. Allison also serves on the Board of Directors for the Museum Educators of Southern California (MESC) in addition to committee appointments with the American Alliance of Museums (AAM) and the National Art Education Association (NAEA). Allison received her M.A in Art Education from the University of Texas at Austin and her B.A. in Art History and Anthropology from Rice University.
We begin this week’s post with a note of hope and encouragement for our friends and colleagues at museums and heritage organizations in and around Houston, Texas. Museum leadership can be challenging in the best of times, but this disaster surely tested all of you. Our thoughts and prayers are with you, your families, and the organizations and collections you serve and protect. And for our readers, know that both AAM and AASLH have disaster advice on their web pages. In addition, AASLH is actively collecting for storm relief online and at its annual meeting that begins Wednesday. Last, if you haven’t reviewed your site disaster plan recently, now might be a good time. If there ever were a metaphor for what leaders do, it’s a disaster plan. Leaders always need to be prepared for whatever comes next.
This week my organization spent time discussing issues of gender in order to prepare the community to support transgender and gender non-conforming students. We were lucky enough to have Mb Duckett Ireland, Choate School’s Diversity Education Chair speak to us. Late in the talk Mb dropped a line about intention versus impact. It stuck with me, and I thought about it the rest of the week.
There are so many moments when leaders intend one thing, and the result is the opposite. If you asked me to sum up everything I’ve read about intention vs. impact since Mb’s talk, it would be: It’s not about you; it’s about the person you’re talking to.
Too often we assume that positions of leadership automatically confer brains, kindness and respect. Sadly, as all of us who’ve worked for lousy leaders know, there’s nothing automatic about it. But back to intent vs. impact. Imagine, you are a museum leader, and you make a comment to a staff member. You mean it in a jovial, friendly way, but as soon as the words are out of your mouth, you realize something’s happening. And it’s not good. What do you do? Well, too often we retreat, we try to pretend whatever happened didn’t happen and move through the rest of the day. And if we’re confronted with what happened, we rarely sit right down in the space that makes us uncomfortable and say, holy smokes I was rude. We don’t engage because it’s uncomfortable to say “I messed up,” and because we’re afraid of making a bad situation worse.
One of the things the privileged (and all of us who are leaders, and therefore deciders occupy a place of privilege to a greater or lesser degree) don’t seem to realize is that tiny comments, assumptions, jokes and judgments aggregate. And it really doesn’t matter if you were “just trying to be funny” if on the receiving end it’s not funny but hurtful. Your intentions may be good, but your impact biased. And it’s your impact that packs a punch especially when later instead of apologizing you try to explain you’re not a misogynist or a racist or both.
As leaders we not only provide the vision and roadmap for our organizations, we model a way of being. Acknowledging that staff members have different identities, and working to create equitable workspaces is something all museum leaders need to do. We all mess up occasionally. When that happens do what needs to be done: Admit your mistake; connect with the person you’ve hurt or offended; reach out. You’ll find you build a team not a hierarchy.
This post is a two-parter. First, it’s about saying what you mean. This is a big deal for museum leaders who often think they communicate clearly, only to find, when things go wrong, how lame their skills are. But whether you occupy the fancy office and go to lunch with trustees or not, you still need good communication skills. Here are five things you need:
- Be a good listener: Say you’re a curator. A colleague asks why boxes in your storage area are stacked close to the heating pipes. There are 1,000 ways to answer the question from “All our storage is inadequate and this is the best of many bad choices,” to “This is temporary while we empty another area,” to “Gosh, I was so anxious about the mold I found last week, closer to the ceiling seemed like a good thing.” But what if you don’t hear the question? What if what you hear is an attack on your skills as curator and your personal worth? The answer you give in that situation is likely to be different, less helpful, and since you feel personally attacked, may escalate a fairly innocuous situation.
- Don’t withhold information: Sometimes we don’t say what we mean because we’re locked in a silent power struggle with a colleague. That person may be struggling too in which case only a minimum of information gets through. Remember, work is work. You all serve the museum, heritage or arts organization. Focus on what the other person needs, provide the best answer you can, and surprise, surprise, your next interaction may be different, but in a good way.
- Do not babble: Do not go down conversational rat holes. Channel your inner Hemingway. Be simple, concise, and specific.
- Try to check your ego at the door: Great communicators make everyone else feel like they’re the only people in the room. Why? Because they communicate with authenticity and care. Try pausing for a moment or two before answering a question. Reflect on whether the question is about you and your skill level or whether it’s about the collection items next to the ceiling.
- When you’re wrong, say you’re wrong: If you snapped at the curator about the boxes, we hope you’re self aware enough to figure out what happened and apologize. Conversely, if you’re the curator, who responded as if you’d been slapped rather than as if a concerned colleague also cared about the collection, apologize. Don’t wait. Don’t write absurd narratives in your head about why this isn’t the right time to talk. Just do it. A real apology offered human-to-human builds trust. There’s no better ingredient for workplace communication.
And now to getting better at what you do: There’s likely a book waiting to be written on the perfectionism found in museums. It casts a pall over everything, putting dampers on experimentation and innovation because staff feels there is no room for risk. The results of too much perfectionism are often spectacularly mediocre.
We here at Leadership Matters constantly harp on reading widely so here are two very different articles. The first is from Outside Magazine on Getting Better. Yes, it’s about exercise, but it’s also full of stuff that applies to life without spandex and a water bottle. Learning to manage challenges, to break work into manageable chunks, to put the cell phone aside–those are skills that apply in the museum workplace just as much as the gym. And for a completely different voice, here is writer Jamaica Kincaid with advice on how to live and how to write. She too advocates less cell phone time and more focus. She’s also about learning how not to write crap, and she advocates not taking yourself too seriously. She is a writer after all. She lives on her imagination.
You are museum, humanities, and culture folk. You spend time trying to make art, living things, and objects speak. You need your imagination too.
Here in America’s Northeast we’re at the peak of the long days. That’s more time to pause, think about more skillful communication, and get better at what you do. Use it. Get better.
It seems fitting that a few days after Thanksgiving 2016, we should say thank you. So to all of you from 129 countries, who are responsible for Leadership Matters’ almost 85,000 views, we’re grateful, humbled, and inspired. It’s been an awe-inspiring ride, and we wouldn’t be here without you.
But if you’re a leader, you understand that thank you’s shouldn’t be reserved for once or twice a year. Good leaders, whether in a museum, heritage organization or other non-profit know the power of an authentic thank you. Here’s a story: As many of you know I am a curator serving in a large organization whose primary focus is education. As a former boy’s school, there is a long shadow of testosterone that imbues our organizational DNA. A while ago a male colleague approached me. He has distinctive handwriting and he wanted me to write handwritten thank you notes for him addressed to some of our administrative staff. Why? He felt they were rarely thanked, and he wanted the praise to stay with them, not bounce back to him. I wrote about 20 notes. Each was accompanied by a fresh flower. Did we unlock the key to American education that week? No. Was there a lot of smiling in the hallway? Yes. That was a thank you that took planning. Most don’t. They are genuine often spontaneous compliments for jobs well done.
You know that old phrase “You attract more flies with honey than vinegar”? Well, it’s true. Gratitude is a trait, an emotion and a mood. Genuine gratitude is a response for good work, for a strong team, for an innovative program or exhibit or out-of-the box thinking. So, as we do for so many topics, here are some thoughts about gratitude for individuals, leaders and organizations.
- When something goes well, when it’s a pleasure working with your team or department members, thank them. Gratitude doesn’t just come from the director; you can thank your colleagues as well.
- When someone compliments you, own it. And say thank you.
- Make a thank you matter. Don’t diminish its meaning through overuse.
- Understand what your staff is doing so you can thank them appropriately, and so you know the difference between a daily job done well and a challenge met with new and inventive thinking.
- Be clear about whether you’re thanking an individual, a group or both, and don’t hesitate to call out an individual’s or a team’s exemplary service.
- Remember that 4 out of 5 employees say they would stay in a job longer if their boss showed appreciation for their work. This is not the moment to play Scrooge. Check out this link for more details on how employees feel about being appreciated: Glassdoor Survey.
- Be equitable in your thank yous. Don’t favor one demographic–new employees vs. experienced, young vs. old–over another.
- Be creative in how you thank folks. Can you offer an exemplary employee a chance at a juicy, creative project or a new parent the chance to telecommute?
- Respect your staff. Your behavior is an ongoing thank you.
- Appreciation–the act of saying thank you is a great motivator. Museums and heritage organizations thank donors all the time. Don’t forget to thank staff as well.
- As with leaders, thank you’s come in many forms. Raises are the most obvious and reflect gratitude for dedication and achievement at work. If that’s not possible, how about career development opportunities, time off or an unexpected gift? (My colleague’s notes and flowers, for example.)
- And speaking of time off, if you can’t close the museum or heritage site, can you offer half the staff four or eight hours off while the other half covers, and then reverse the procedure? Everyone gets paid time off and it may prove eye-0pening to experience the museum while covering someone else’s job.
- Make sure your board (or the the board’s compensation committee) understands what your museum staff values when it comes to employee appreciation and what they don’t, and make sure the leadership and staff are comfortable communicating that information.
So for those of you on a break from work this long weekend, we hope it was a happy one. Write and let us know how you say thank you as employees, leaders or as an organization.