Choosing a new executive director is a big deal. Whether you’re a teeny tiny historical society or the Metropolitan Museum of Art much rests on the selection of a single human. This week, both in conversations with a colleague, and in class discussion with our Johns Hopkins University students, it became clear that a lot of museums and heritage organizations don’t allow staff to meet the candidates. Too often, that opportunity seems to belong to the board and the board alone.
It’s hard, however, to see how that makes any sense. Admittedly, I work at an organization that’s taken the interview process to extraordinary levels. Except for the lowliest positions, every candidate spends at least five or six hours on site, moving from meeting to meeting, and often participating in the proverbial lunch where she or he is asked to eat while simultaneously answering questions from well-meaning staff. At day’s end, everyone submits evaluations to their direct reports. Could staff really sway a decision? I don’t know, but I can tell you that everyone feels as though they’ve participated. At the very least, they can put a name to a face when the final decision is announced. Why does any of this matter? Because “they,” whether they are a leadership team at a huge organization, or the entire staff at a small one, will be the candidate’s team. And the team is important.
One of the many misconceptions about interviewing is that it’s something that happens to you. And it does, but it’s not an entirely passive experience, nor should it be. Too often the whole job process feels like a do-or-die proposition. You turn on the charm and hope they pick you out of what must be — in your imagination at least — hundreds of capable applicants. But you’re also interviewing them, whoever they are. And how they come off, especially at a moment when everybody’s on their best behavior, matters. What does it tell you if you spend half a day on site, and never meet the staff? Granted, if you’re interviewing at the American Museum of Natural History, The Henry Ford or the Victoria and Albert Museum, you couldn’t possibly meet many staff. But, at the very least, shouldn’t you meet your future peers and/or direct reports? And what does it say about the board and the leadership if you don’t? At the very least, ask for those opportunities if it appears they aren’t on the agenda. (You never know, the staff could have fruitlessly pushed for meetings. If you ask for and get meetings, you could become the staff’s hero.)
Sometimes organizations can’t seem to get out of their own way. And boards, like an abandoned spouse after a divorce, sometimes hire quickly, frequently selecting a version of the person they just lost, perpetuating a host of organizational ills. So, if you’re a museum board member or a museum leader, and 2019 is going to be your year for an important hire, think about the following:
- Know what qualities you’re looking for. Sounds obvious, but these aren’t the standard qualities that every job advertisement lists — courage, vision, intelligence, self-awareness — they are the qualities that will take your museum or heritage organization and move it forward. And they shouldn’t be confused with qualifications. Only you, the board and the museum leadership know what your organization needs. Is it experience as a collaborator with other organizations? Is it the ability to be decisive and carry out a strategic plan? Is it an understanding of how digital and web-based content can impact your organization?
- Be open about where you might find this person. It might not be in a traditional spot. Try to shed your biases or at least acknowledge them, and be willing to look outside the box.
- If this is the top spot, decide how to engage your leadership team and/or staff. Who will give candidates a tour? Who will meet with them in small groups? Who will answer questions about living in your area?
- How can meetings with staff and candidates give you the most bang for the buck, providing information for the interviewee, while also giving staff the opportunity to listen and ask questions?
- Does your staff or board need coaching on which questions are legal and appropriate and which are not? A refresher never hurts.
Hiring, particularly for the top spot, is a time-consuming and sometimes expensive process. Presumably, you’re proud of your museum and the work it does. So showcase it. Let candidates meet with staff. Give them a mechanism to report back. Listen. Listen. Listen. Choose wisely. Choose for the team you have and the organization you want.
Along with 999 or so folks, we’re back from Kansas City, MO and AASLH’s Annual Meeting. There we caught up with old friends, celebrated change in the history museum field, and bemoaned the state of the world. Some of us enjoyed some Kansas City barbecue too.
Leadership Matters went–in part–to lead the annual Leadership Forum. One of a number of pre-conference workshops, the Forum, as distinct from the History Leadership Institute which happens in November, is a four-hour intensive on one or more aspects of leadership. This one moved from the broad-based to the particular, from organizational to personal, covering three big topics: Empathy & Equity in the Workplace; Staff as Assets or Liabilities; and finally, a look at Career Alignment and Choices.
The empathy and equity section asked participants to define the two words, to address how and where they were found at participants’ museums and sites, and whether it’s possible for a workplace to have empathy without the equity. Section two addressed questions of staff: Whether boards, CFOs, and EDs look at staff and see a great, yawning cavern of salaries, benefits and issues or whether they see creative, entrepreneurial folk devoted to the organization and each other. The last section was based on a personal career narrative, and asked participants to think about their own museum practice. Questions like what are your career constants, what makes you happy, what do you want to create circulated around the room. The group also talked about kick-in-the-pants career change, how upending it is, and how sometimes it brings great joy.
Here are some completely unscientific observations:
- Gone are the days where history museum leaders haven’t got a clue about leadership. They get it. They may lead fraught, overwhelmed lives, but they get it.
- History museum professionals don’t press the pause button often enough.
- Some history museum leaders spend too much time alone.
- Talking about why we do what we do is as important–if not more so–than talking about how we do it.
- Pay equity makes some leaders nervous and fires up others.
- Based on listening to this room of 30 individuals, too few think intentionally about their careers with any regularity.
- A lot of people seem to think once they are parents or partnered or both, their careers are stuck.
- The vast majority of the room seemed to feel they have audience empathy knocked. Empathy on the back stage side–for staff, board and volunteers–appears trickier.
- Brene Brown’s short video on the differences between empathy and sympathy was a fan favorite.
- Best line: A participant telling her supervisor she was quitting. “I have one short, precious life, and it’s too short and too precious to work for you.” The original included a strategically placed f-bomb which gave the whole sentence a lot of zing.
As we told the roomful of leaders, it was an honor to participate. Although admittedly this was a self-selected group, people seem to embrace leadership at all levels. By that we mean the doing of leading, not seeing the director’s position as a conclusion. And that’s a blessing. While there is always work to do–especially back stage, especially on workplace race and gender issues–without sounding too Pollyanna-like, it feels as though there’s finally a sea change taking hold on the leadership front.
Once again we find ourselves responding to an Alliance Labs post, this one titled The Labor of Love: Revaluing Museum Work, written by Emma Boast and Maddie Mott, and originally published on Medium, December 20, 2017 and republished by Alliance Labs this week. Here goes:
Dear Emma & Maddie:
Your article could be summed up in one sentence: Too often museums and heritage organizations put staff last, not first. Leadership Matters is filled with pleas to boards and museum leaders to recognize the value of human capital. We’ve said it at least once a month for 36 months. It’s not buildings or collections that drive museums, it’s people.
A lot has happened since you originally wrote your piece. It’s odd to think that something written 15 months ago can already be, if not out of date, then out of context. Today the world of work is beset with questions of #MeToo and sexual harassment, yet many things–particularly as they relate to women and work–are unchanged. If you need evidence for that, know that in 1974 a group of women known as the Women’s Caucus approached AAM with a list of grievances. With the exception of more women in museum leadership, most of the Caucus’s complaints are as true today as they were 44 years ago. And it is this Groundhog Day-quality of trying to make change at 35,000-plus organizations that is daunting. Museum employment is shackled by a legacy of gender inequity coupled with largely invisible race and class barriers.
But back to your piece. First, a caution about comparing museum work with academia. If by academia you mean a teaching position in a two or four-year institution, there are disgruntled overeducated employees in both sectors; however, the Bureau of Labor Statistics (BLS) tells us that, as of May 2016, there were 1.3 million postsecondary teachers at U.S. colleges/universities, professional schools, and junior/community colleges earning a median salary of $75,430. Among curators in museums and other institutions where education requirements and job responsibilities are similar (if not often the same) to postsecondary teachers, the BLS 2016 employment number stood at 11,170, earning a median salary of $58,910. While it’s common knowledge, particularly at big universities, that adjuncts are the indentured servants of the academic world, contrasting museums and academia isn’t an apples to apples comparison. And don’t forget that many postsecondary teachers are unionized — that can make a big salary/benefits difference.
Second, your comments on advancement: If you yearn to be a curator, and in fact become one, what does advancement look like? Might it mean moving to a leadership position where ultimately you manage people rather than care for things? Or does it mean moving to a larger organization where you manage a more dynamic collection as well as staff?
One thing we’ve tried to point out on these pages is that in a small field where, to date, an advanced degree is the ticket for admission, moving up frequently means a leadership position which many museum professionals are ill-prepared for. But perhaps the point is advancement means different things in different parts of the museum job sector. If you want to be an ED, the path is pretty clear; you hop scotch your way from smaller to bigger. But if you’re a curator or an educator, there is likely to be a fork in the road, where you decide whether advancement is more important than what brought you to the field in the beginning. Finally, is zig-zagging up the ladder as much of a problem for museum professionals as organizations failing to provide even the most minimal professional development opportunities? We think the answer is no. All staff need professional development.
Third, we fundamentally disagree with the notion that change can’t happen piecemeal–that no single museum can make change alone. In fact, that IS how it’s happening. Individual museums with forward-thinking leaders and boards create workplaces where employees prosper. As a result, those institutions flourish. Museums that pay pitiful wages, offer no benefits, and make serving on a jury easier than going on maternity leave, don’t attract and retain creative, driven staff. They do the opposite.
We support the changes you call for: eliminating degree requirements, investing in existing workers, and helping with work/life balance, but it’s hard to believe that two 21st-century women left closing the gender pay gap out of the equation. It’s a pervasive and ongoing problem, affecting all women, but women of color, and queer and transgender women disproportionately. Until the museum field pays its staff equitable and living wages, this will always be a job sector known for its lack of diversity and its abundance of quit-lit. Last, we believe that AAM Accreditation and AASLH StEPs should require their member organizations demonstrate they not only have HR policies, but how complaints and harassment are handled.
Thank you and Alliance Labs for keeping this conversation going. It is an important one. For the second time in less than a month, we’ll close by asking: Isn’t it time for a wage summit that would bring together big thinkers from inside and outside the museum field to tackle this problem?
This week Leadership Matters spoke on Women in the Museum at the Small Museum Association conference in College Park, MD. Actually we did less talking and more listening. While women in the museum workforce are often acutely aware of inequities–whether compensation, promotion, mentoring–they consistently battle boards, HR departments and museum leadership who act as though gender equity isn’t a problem or at least not a problem they need to devote time to.
Because we believe we are all change makers, we asked our audience to break into groups and respond to questions about how their own organizations advance gender equity. What followed was a lively discussion. When groups reported out, three topics predominated: salary inequity, salary negotiation, and the ever-present issues of childcare and the workplace.
In no particular order, here are some things that struck us:
- Museum women still fail to negotiate and they consistently underestimate their abilities. We know that failing to possess all the qualifications for a particular job does not stop men from applying, but it does stop women. Moreover, we know that in the world of work 57-percent of men negotiate for their first salary versus 5-percent of women. Men attribute their success to themselves; women attribute their success to others or a lucky break.
- Even without a transparent salary scale or salary bands, it’s an open secret that many museum salaries border on the unlivable. This is why it’s important to believe in your own worth, to use the Living Wage calculator, and to negotiate from the beginning.
- Women still shoulder the bulk of housework and childcare. This complicates their work life so that it becomes a ridiculous and ongoing internal struggle about how to negotiate parenthood and career. This complicated struggle causes women to delay career advancement in order to get past the early childhood years.
- We aren’t always each other’s biggest supporters, as women or as humans. Most women in our audience recognized the importance of both mentoring and a personal posse or kitchen cabinet. (Those are friends and colleagues who listen to you, but are clear-eyed enough to tell you when you’re wrong or you’re behaving like a jerk.) But few could point to bosses or boards who acknowledge gender issues–not to mention gender complicated by race and gender identity–as a career impediment.
If you are a museum leader or worker is gender equity your problem? You bet it is. Your colleagues, your team, your department and your organization are your problem. You don’t get to wring your hands and moan about the lack of diversity in the museum workforce when you’re not actively working to raise salaries so museum workers don’t need well-off partners or parents to make ends meet. You don’t get to pontificate about how important it is for museums to engage with their communities if you fail to acknowledge the very real and complex issues of 46.7-percent of your workforce. And you don’t get to whine about millennials and their attitudes toward work if you aren’t actively mentoring, guiding and advising the next generation.
Stellar organizations are value driven organizations. They put the most diverse group at the table they can, and treat staff as equitably as possible. Museum workers who are treated equitably are happy, and happy humans are creative humans. What organization doesn’t want that?
In the wake of the ongoing dismay surrounding the Berkshire Museum’s decision to renovate its building, change its focus, and shore up a plundered endowment, and Lee Rosenbaum’s cautionary post about the National Academy of Design — another organization that hoped to cure its ills with cash — we’ve been thinking a lot about boards, board culture, board building, and board behavior.
We’ve written about museum leadership since 2013. Our focus has been the women and men leading museums and heritage organizations. Any of you who’ve read our posts know we believe passionately that the museum field needs to invest more in its leaders and staff than its infrastructure.
Lately museums have made news for a host of reasons including poor decision making and inattention. Each incident sends the press scurrying to find similar situations so the public is reminded of the field’s misdeeds. The field needs to make our job sector a place with better salaries, better benefits, HR offices, personnel policies, and gender equity training. That’s a cultural shift that isn’t going to happen overnight, and a lot of the heavy lifting needs to be done by museum boards. We don’t have a magic wand, but if we did, here are our five wishes for board behavior:
- Boards who understand why they’ve chosen to serve, who know that service is about the institution, whether it is tiny and all-volunteer or a community’s anchor store.
- Boards who believe in the museum field, who understand it’s a place with its own culture, rules, and most importantly, ethics and standards. Those standards weren’t invented a century ago because the folks at the newly-formed American Association of Museums (now American Alliance of Museums) had nothing else to do. On good days these ethics and standards actually inform what the field does.
- Boards who invest in museum leadership within their own ranks as well as staff ranks find that it can be a key to making change, not just an opportunity to shift the responsibility of leadership off their own backs.
- Boards who have a deep understanding of why their organizations matter know it is an understanding that informs and eases the ongoing task of raising money.
- Boards who know that museums hold the public trust, and realize that being a non-profit isn’t a ticket to practices and behaviors they wouldn’t sanction in their own businesses.
This sounds like we think all boards are badly behaved, and we don’t. Many, many are exemplary. But for the sake of collections, communities, and museum staffs, we’d like to see boards move the needle away from downright poor decision making and mediocrity. And the sooner the better.
In a week a friend and colleague of mine and Anne’s begins a new job. When all the papers were signed, and everything was real, she wrote to tell us the good news. Moving from a smaller organization to a much larger state-funded position, means she transitions from supervising a few to many.
Our friend and colleague is beginning a new chapter, and she isn’t alone. In the last year a number of our professional colleagues have gotten new jobs or new job titles. One thing distinguishes all these folks; not one thinks s/he has “arrived”. They are all learners. They read widely, observe carefully, and reflect. So while this annotated list is for them–you know who you are–we hope all our readers will find something they like.
For the Individual Leader/learner:
- For women leaders: 7 Small Steps Women Can Take to Make Their Voices Heard
- The importance and danger of bias in the workplace: 13 Cognitive Biases
- One of our colleagues to whom this post is dedicated, spent part of his first 100 days as a new leader doing other staff members’ jobs. He already knows what this article teaches us.
- What If Companies Managed People As Carefully as They Manage Money
- This was written by women to their younger selves, but we believe much of it applies to humans: Six Leaders on the Advice They Would Tell Their Younger Selves
About the Business of Museums:
- Written using theatre as the primary example, this article asks a lot of basic questions about non-profit workplace diversification. Diversity for Dummies
- If you aren’t already reading this blog, you should be: How Imaginary Lines Drawn By Cultural Institutions Hold Them Back
- An explanation of the difference between diversity and inclusion and why it matters: Beyond Diversity
A Short list of books and Ted Talks for leaders:
- Daring Greatly by Brenee Brown.
- We Need to Talk About An Injustice a Ted Talk by Bryan Stevenson.
- Why It’s Time to Forget the Pecking Order at Work
Six Practices for Your First 100 Days from Leadership Matters:
- Listen. Don’t wait for your turn to talk, listen.
- Love what you do.
- Participate before making decisions.
- Model empathy and respect.
- Practice reflection. Write, walk, meditate before or after work.
- Identify your biases and work to leave them outside the office.
And, last, a poem from Mary Oliver:
The Summer Day
Who made the world? Who made the swan, and the black bear? Who made the grasshopper? This grasshopper, I mean- the one who has flung herself out of the grass, the one who is eating sugar out of my hand, who is moving her jaws back and forth instead of up and down- who is gazing around with her enormous and complicated eyes. Now she lifts her pale forearms and thoroughly washes her face. Now she snaps her wings open, and floats away. I don't know exactly what a prayer is. I do know how to pay attention, how to fall down into the grass, how to kneel down in the grass, how to be idle and blessed, how to stroll through the fields, which is what I have been doing all day. Tell me, what else should I have done? Doesn't everything die at last, and too soon? Tell me, what is it you plan to do with your one wild and precious life?
—Mary Oliver taken from https://www.loc.gov/poetry/180/133.html
Joan Baldwin & Anne Ackerson
This past week marked Equal Pay Day (April 4) when museum women, along with working women across the United States, finally made as much as their male colleagues did in 2016. Yes, you read that right: It takes an additional four months and three days for women to make as much money as men do in a year.
But it’s actually worse than that.
According to the American Association of University Women (AAUW), April 4 is when white women who are not actively parenting catch up. It is another seven weeks for working mothers. The dates for Black women, Native American women, and Latina women are July 31, September 25, and November 2 respectively.
Women make up half the national workforce. In museums, art galleries and historical sites, according to the most recent Bureau of Labor Statistics reporting (2016), 41-percent of museum employees are women. Nationally, full-time female workers make 80 cents for every dollar earned by men. If you possess a newly-minted masters degree in museum studies, that fateful 20-percent difference may not seem like much when weighed against a first job offer, the chance to work in a field you love, not to mention the opportunity to grapple with your student debt. But it’s a big deal. According to the National Women’s Law Center, based on today’s figures, over the course of a woman’s career, she will lose approximately $418,000 in wages significantly affecting her retirement, and her Social Security will be almost $4,000 less annually than a man of the same age.
Across the board—including museums, heritage organizations, zoos and botanical gardens—women are paid less. Whether your organization has a transparent salary scale or not–and few non-governmental museums do–this isn’t a myth. A quick glance at Association of Art Museum Directors’ salary information for 2015-2017 or AAM’s salary survey will provide the information you need. And by women we don’t mean only white women receiving 20-percent less than their white male colleagues. Black women’s median earnings are 63.3 cents of white men’s, while Hispanic women earn 54.4 percent. Transgender women–if they are hired at all–are at the bottom of the pay-day food chain.
These problems are compounded in the museum world because salaries are traditionally low, and expectations are high. You are expected to hold a master’s degree; you are expected to have had some experience, and museums and heritage organizations are frequently located in the high-rent district, meaning if you want to live close to work, your living expenses may be higher than normal. Last, and by no means least, the museum world has been rife with complaints (and rightfully so) over the last five years about how white its workforce is. But rarely, if ever, is the field’s lack of diversity attributed to its poor salaries. With a wealth of career choices, why should college-educated woman of color join the museum field only to make less than their white female colleagues who are already making less than men?
So, what are you, as a museum leader supposed to do about what is clearly a nation-wide problem? Here are some suggestions:
- Even if you didn’t do the hiring, know what your staff makes.
- Graph your salaries by gender and race. Discuss the results with your HR director and the personnel committee of your board. If need be, see if you can get a commitment to level the playing field.
- Depending on the size of your organization, consider being more transparent about wages. If your board’s personnel committee and HR can’t stomach an open salary scale, how about salary bands?
- Post wages, or at a minimum, a salary band when jobs open.
- Work to eliminate bias from the hiring process. That includes not only assumptions about race and gender, but also the big elephant in every interview that a woman of child-bearing age will not be as productive as a man of the same age.
- Work to provide paid family leave.
- If you are able to make and live by some of the changes above, be open about it. Let the world know. Most women know they make less than men. Working for an organization that acknowledges that fact and is making change is a good thing.
Great museums, regardless of size or budget, are staffed by smart, imaginative folks who make smart, imaginative decisions not just for the public but for their staffs. Those are the folks you want working for you. Be a leader in pay equity. Be the place they want to work.