10 Tips for Addressing Toxic StaffPosted: October 21, 2019
We’ve spent a lot of time on this blog describing the effect of Devil Wears Prada leaders on their staffs. Today though we’re offering a little air time, not to toxic bosses, but toxic staff. According to the Bureau of Labor Statistics the average American spends 44.4 hours a week at work. That’s 44.4 hours of disruption if you’re dealing with toxic employees. In addition, the Harvard Business Review, which defines toxic employees as folks who engage in behavior that is harmful to the organization or its people, helpfully points out these employees are also expensive. In fact, HBR says their behavior costs the average for-profit business $12, 489, while a superstar worker costs the business $5,303. In museum land where there is rarely money to burn, clearly it’s better to employ superstars.
There are as many types of toxic workers as there are humans. Their behaviors run the gamut from sociopathic harassers to individuals with poor or no time management, to the perennially disorganized, the angry, the victim–don’t worry about me, I’ll just work an extra 20 hours this week– to the party person, and everyone in between.
Unless you started your museum career a week ago, you’ve likely run across your fair share of toxic co-workers. If they’re your colleagues, perhaps you’ve learned to keep your distance or developed work-arounds to circumvent their ongoing behavior issues. But what if you’re the boss, the executive director, the team leader? Then solving these issues is your responsibility. Why? Because ultimately if you have two members of the Education and Engagement team who can barely sit at a table together or one exhibition designer whose time management skills are so poor that it puts everyone else on edge, it’s disruptive. Hugely disruptive. And costly. And no one else wants to be at the table with them either.
So what do you do?
- First, know what you don’t know: Who is the problem and how? How is your team, staff or program suffering? And most importantly, how and when has it impacted work? Has the individual in question suffered a life event that may be causing problem behavior? Can you offer time off or find them counseling? Will that help? And understand, in some cases, it won’t.
- Have any legal lines been crossed? In other words, is the uncomfortable, disruptive behavior the result of harassment, workplace bullying or racist or gender-based stereotyping? If your museum has an HR department you may want to have a conversation about how to protect your employees, but also to make sure your actions don’t make a bad situation worse. Know your state and federal law regarding workplace harassment. You can’t force an employee to report harassment or bullying, but you can suggest it, and you and the victim should document what you’ve seen and/or experienced.
- Assuming no laws were broken, talk to the staff member(s) in question. And for the love of God, do not suggest they need to fix it themselves. Too often people are unaware how they present to others, and they may be genuinely surprised. So provide concrete workplace examples demonstrating where things went off track.
- Listen. Paraphrase, summarize, and reframe what you’ve heard.
- Be clear in your expectations. If you have an HR department, work with them to determine how to tie your expectations and needs to consequences. If you’re dealing with someone with terrible time management issues, and they’ve asked to work from home a day a week, weigh that ask against their work load. Can they meet deadlines? What will happen if they don’t? Do you have time to monitor them to make sure deadlines and check points are met?
- Don’t say you expect X,Y, and Z, and then neglect to check in.
- Document everything you do. Should you have to fire someone, your life will be its own special hell if you can’t document what you say has happened.
- Remember you are not a counselor, psychologist or mediator, and most people don’t change. That said, most of us would rather be happy than sad, and most enjoy feeling valued. A job well done, whether a short term project, or a years-long exhibit planning effort deserves the best team you can muster.
- Understand, the reason you’re involved is because this person’s behavior affects the whole workplace. Support other team members. Let them know they’re valued. Try to help them collaborate without being caught up in whatever baddy-baddness is going on. Be the person who doesn’t indulge in gossip.
- Don’t forget about your own work. You’re still a leader with a million things requiring your attention. Don’t get so deep in the HR weeds you forget about leading.